Guest Services Supervisor

2 weeks ago

Kelowna, British Columbia, Canada Eldorado Resort Full time

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues

Position Summary:

Under the guidance of the Front Office Manager, the Guest Services Supervisor is responsible for leading the day-to-day Front Desk operations, ensuring, and maintaining a consistently high standard of guest service. You will be responsible for checking guests in and out, coaching the team and maintaining the smooth flow of front desk services and daily operations of Eldorado Resort.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
  • Supervise and assist Front Desk team as required
  • Ensure adherence to quality standards and service
  • Handle complaints and provide resolution
  • Assist Front Office Manager as required
  • Serves as the property Manager on Duty as required
  • Follow company and Front Office policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Have a complete understanding of key systems (Onity & Salto)
  • Speak using clear and professional language; answer telephones using appropriate etiquette
  • Welcome and acknowledge guests; anticipate and address guest needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Maintain confidentiality of proprietary information; protect company assets
  • Prepare and review written documents accurately and completely
  • Ensure personal appearance is clean and professional


What are we looking for?

To successfully fill this role, you should demonstrate the following:

  • 3+ years' experience as Guest Services Agent or similar
  • Opera PMS Experience an asset
  • High School graduation required
  • First Aid certification an asset
  • Ability to plan, prioritize and complete multiple projects in a timely manner
  • Ability to develop common sense solutions to everyday problems
  • Ability to develop and motivate staff to achieve goals
  • Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
  • Ability to provide ongoing coaching to staff to enhance performance
  • Ability to stand, sit, or walk for an extended period
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
  • Must be available to work varied shifts: including days, evenings, overnights, weekends & holidays
  • Full open availability from Mid May through end of September
  • Must be legally eligible to work in Canada without restriction


Perks

  • Shared Staff Accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Home2Suites)
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development


Don't miss this exciting opportunity to join our Eldorado Resort family

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