Implementation Specialist

6 months ago

Toronto, Canada Greenshield Holdings Full time

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

**THE ROLE IN A NUTSHELL**:

- The Implementation Specialist will be responsible for the implementation and onboarding of groups with the company ensuring an efficient and seamless transition.
- First point of contact for the Advisor/Executive Benefit Consultant, escalations, and coordination before final transition to the Ongoing team.
- Ensure completion and set up including billing, payment and benefit packages delivered before go live date.
- Project-based work that ensures the client’s expectations are met during transition with all issues being resolved quickly.
- With the support of the Implementation Manager, monitors the group in month one for any unexpected administration or claim issues.
- Performs multiple system coding and data quality checks using validation and reports to ensure the set-up completion of group and employee data in administration and claiming platform is accurate.
- Escalates configuration discrepancies immediately to Implementation Manager and tracks resolution.
- Completes project deliverables including member welcome packages and Plan Administrator kits as required.
- Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on suite of products.
- Ensure the timely and successful delivery of solutions based on client needs and objectives.
- Liaise between clients and internal teams and is responsible for keeping the clients satisfied.
- Conducts plan administrator training with the client and coordinates any transition to service team.
- Utilize SQL for querying and managing data within the benefits administration systems.
- Perform data extractions, transformations, and loads to ensure data integrity and accuracy.
- Create comprehensive implementation documentation, including process flows, user guides, and training materials.
- Quality Assurance: Ensure all implementations meet quality standards and client expectations

**WHAT WE ARE LOOKING FOR**:

- University Degree, or Diploma required or equivalent professional experience in Group Insurance Administration.
- 3 to 5 years of Group Insurance or Benefits Administration experience.
- Knowledge of the Canadian group insurance industry.
- Ability to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office

**NICE TO HAVE**:

- Certification in project management (e.g., PMP) or benefits administration (e.g., CEBS).
- Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented.
- Fast learner and quick thinker.

**THE CULTURE**

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We be

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