Patron and Volunteer Services Assistant

4 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 12416
Department: Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Branch: Cultural & Heritage Prog & Spaces Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $59,153.64 - $69,209.14 annually (2022 rates of pay)
Location: Orleans CSC, 255 Centrum Blvd
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services
Application Close: 22/04/2024

**JOB SUMMARY**:
Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You support the Coordinator with the day-to-day operations of the Patron and Volunteer Services unit.
You contribute to the delivery of effective customer service to patrons, volunteers and clients of the Meridian Theatres/Shenkman Arts Centre by: coordinating the activities in the box office and front of house staff and volunteers, overseeing the completion of accurate weekly deposits, cash floats, completing financial statements and reports as required, ensuring that office equipment, the Meridian Theatres Box Office and the Shenkman Arts Centre Guest Services phone lines and the on-line ticketing system are properly maintained, ensuring the Registration CLASS system is properly maintained; and performing general administrative functions for the unit.

You also provide general administrative and clerical functions to the Arts Centres venues to support the efficient operation, administration and coordination of the City of Ottawa’s volunteer resources, programs, and partnerships with the volunteer community/sector. You respond to routine requests for information concerning volunteer resources from City of Ottawa staff, members of council and the general public and redirect these as appropriate, and support the training of volunteers, maintenance of the program-related database and web-based information.

In addition, you: assist the Coordinator with the scheduling and supervision of all Front of House activities; provide general administrative and clerical functions to the Arts Centres venues to support the efficient operation, administration and coordination of the box office and client services; respond to routine requests for information concerning box office resources from City of Ottawa staff, members of council and the general public and redirect these as appropriate; support the training of box office staff, maintenance of the program-related database and web-based information; and assist with the scheduling and supervision of all Box Office activities.

**EDUCATION AND EXPERIENCE**:
Completion of 2 year community college diploma in Arts Administration or a related field

Minimum of 1 year of experience in a leadership role, interacting with the public; and 3 years of experience in a theatre or entertainment venue or similar environment

**CERTIFICATIONS AND LICENCES**:

Current Standard First Aid, CPR and/or AED certificates

**KNOWLEDGE**:

- Leadership principles and theory
- Proficiency in Microsoft Office including Excel and Word
- Theatre terminology
- Basic accounting
- Cash handling and management procedures
- High level of proficiency with Paciolan Ticketing Software or similar program
- High level of proficiency with CLASS software
- Proficiency with online credit card authorization programs
- Basic knowledge of computer network
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

- Demonstrates strong customer service and training initiatives
- Advanced computer literacy including the ability to recognize problems and act upon them

**COMPETENCIES, SKILLS AND ABILITIES**:

- Excellent oral and written interpersonal communications, customer service and leadership skills and the ability to deliver to a wide range of clients and patrons directly or through staff and/or volunteers
- Experience with training and developing volunteer groups
- Capacity and desire to work effectively within a team environment
- Self-motivated with a positive attitude
- Ability to act as a leader, as well as ability to follow direction
- Ability to work unsupervised and provides supervision in a fast paced environment
- Resourceful and diplomatic
- Ability to work flexible hours, including evenings and weekends

**WHAT YOU NEED TO KNOW**
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts

  • Volunteer Services Assistant- Ottawa Cityfolk

    2 months ago

    Ottawa, Canada Ottawa Festivals Full time

    **Position**: CI1 - Volunteer Services Assistant - CityFolk Festival **Contract Length**: 26 Weeks. **Start Date**: ASAP **End Date**: September 29, 2023 **Location**: Hybrid: Own home and Westboro **The Opportunity**: - Become knowledgeable about festival operations, procedures, and policies. - Assist with planning and organizing volunteer logistics...

  • Volunteer Services Assistant- Ottawa Cityfolk

    3 weeks ago

    Ottawa, Canada Ottawa Festivals Full time

    **Position**: CI1 - Volunteer Services Assistant - CityFolk Festival **Contract Length**: 26 Weeks. **Start Date**: ASAP **End Date**: September 29, 2023 **Location**: Hybrid: Own home and Westboro **The Opportunity**: - Become knowledgeable about festival operations, procedures, and policies. - Assist with planning and organizing volunteer logistics...

  • Volunteer Foodbank Assistants

    3 weeks ago

    Ottawa, Canada Anida Full time

    **Volunteer Foodbank Assistants** **Summary**: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities. As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize,...

  • Volunteer Foodbank Assistants

    2 months ago

    Ottawa, Canada Anida Full time

    **Volunteer Foodbank Assistants** **Summary**: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities. As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize,...

  • Volunteer Foodbank Assistants

    3 days ago

    Ottawa, Canada Anida Full time

    **Volunteer Foodbank Assistants** **Summary**: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities. As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize,...

  • Volunteer Foodbank Assistants

    1 week ago

    Ottawa, Ontario, Canada Anida Full time

    Volunteer Foodbank AssistantsSummary: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities.As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize, sort and...

  • Volunteer Services Manager

    4 weeks ago

    Ottawa, Canada Shelter Movers Full time

    **Volunteer Services Manager - Ottawa** **The Organization** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a...

  • Volunteer Coordinator Assistant- Chamberfest

    3 weeks ago

    Ottawa, Canada Ottawa Festival Network Full time

    **CONTRACT TERM**: 26 Weeks **START DATE**: May 8, 2023 **END DATE**:September 29, 2023 **WORK LOCATION**: Hybrid: Home and Downtown **JOB SUMMARY**: Reporting to the Volunteer Coordinator Manager, assist in the recruiting, training, and managing the festival volunteers. **RESPONSIBILITIES**: - Has full knowledge and understanding of the organization’s...

  • Volunteer Food Bank Assistant

    2 months ago

    Ottawa, Canada ANIDA Full time

    Volunteer Foodbank Assistants **Summary**: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities. As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize,...

  • Volunteer Food Bank Assistant

    3 days ago

    Ottawa, Canada ANIDA Full time

    Volunteer Foodbank Assistants **Summary**: Our Volunteer Foodbank Assistants play a crucial role in making nutritious food available to community members including women, children, seniors and those with disabilities. As one of our volunteer Foodbank Assistants, you can enjoy volunteering in a team environment with great people. As a team, we organize,...

  • Administrative Assistant

    7 days ago

    Ottawa, Canada @Hive Full time

    **Position**: Administrative Assistant (Volunteer Opportunity) **Position Summary**: We are a start-up company seeking an Administrative Assistant on a volunteer basis for approximately 8 to 10 hours per week to assist us with administrative tasks as they relate to opening and operating our business. This role would be ideal for anyone seeking experience in...

  • Volunteer and Client Support Coordinator

    1 week ago

    Ottawa, Canada Distress Centre of Ottawa and Region Full time

    KEY RESPONSIBILITIES - Supervise volunteers and ensure support is provided to them throughout their volunteering; - Foster the development of volunteers by providing ongoing educational opportunities; - Conduct professional development workshops for community agencies and private organizations in areas of Distress Centre expertise, as required; - Provide...

  • Volunteer Coordinator Assistant- Chamberfest

    1 week ago

    Ottawa, Ontario, Canada Ottawa Festival Network Full time

    CONTRACT TERM: 26 Weeks START DATE: May 8, 2023 END DATE:September 29, 2023WORK LOCATION: Hybrid: Home and DowntownJOB SUMMARY: Reporting to the Volunteer Coordinator Manager, assist in the recruiting, training, and managing the festival volunteers.RESPONSIBILITIES: Has full knowledge and understanding of the organization's purpose, goals and objectives;...

  • Volunteer Coordinator

    1 week ago

    Ottawa, Canada St Mary's Home Full time

    **About us** St. Mary’s Home (SMH) is a not-for-profit charitable organization providing specialized community support services to marginalized pregnant and parenting youth, and their infants and children (0 to 6). The approach is holistic, grounded in a strong commitment to strengthen and build upon the personal resilience of each individual. **Position...

  • Volunteer Coordinator

    1 week ago

    Ottawa, Ontario, Canada St Mary's Home Full time

    About usSt. Mary's Home (SMH) is a not-for-profit charitable organization providing specialized community support services to marginalized pregnant and parenting youth, and their infants and children (0 to 6). The approach is holistic, grounded in a strong commitment to strengthen and build upon the personal resilience of each individual.Position Summary:The...

  • Volunteer Coordinator

    2 weeks ago

    Ottawa, Canada Canadian Wildlife Federation Full time

    **Your Connection to Wildlife** - As one of Canada’s largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position _ **Volunteer Coordinator** **Reports to**: Legal Director **Fixed-Term** until March 31, 2024 **Based in Ottawa, ON.** **Who we are**: The Canadian Wildlife Federation...

  • Volunteer Management Administrative Assistant

    2 months ago

    Ottawa, Canada Ottawa Festivals Full time

    **Desired Contract Length**: 26 Weeks **Start Date**: ASAP **Work Schedule**: Full Time **Location**: Hybrid: Virtual and Byward Market Office **Job Summary**: Reporting to the Administrative Manager, to assist with administrative tasks along with the coordination, and training of volunteers as they support festival programming. **Responsibilities**: -...

  • Volunteer Coordinator

    2 months ago

    Ottawa, Canada Carty House Full time

    **Who We Are** Carty House is a friendly and welcoming communal residence providing transitional housing for female refugee claimants and convention refugees. We offer accommodations, safety, and support to our residents as they move through the refugee and immigrationsystem and build the resources necessary to live independently. During their stay, we...

  • Volunteer Porter

    3 weeks ago

    Ottawa, Canada Hillel Lodge Long Term Care Home Full time

    **ABOUT THE ROLE** We are seeking **Volunteer Porters **for our long-term care home! Our Volunteer Porters work closely with our Recreation Team. They escort residents to and from program locations to enhance their quality of life and overall well-being by facilitating the attendance to programs. Although we are a Jewish home, we welcome residents and staff...

  • Office Assistant

    2 weeks ago

    Ottawa, Canada Ottawa Festival Network Full time

    **Job Summary**: This position is funded through Ontario’s Job Creation Partnerships (see more details below). Reporting to the Executive Director, the Festival Assistant will assist the Ottawa Fringe team managers on various projects and tasks including programming, volunteers, logistics and administration. **Responsibilities**: - Administration support...