Volunteer and Client Support Coordinator

1 week ago

Ottawa, Canada Distress Centre of Ottawa and Region Full time

KEY RESPONSIBILITIES
- Supervise volunteers and ensure support is provided to them throughout their volunteering;
- Foster the development of volunteers by providing ongoing educational opportunities;
- Conduct professional development workshops for community agencies and private organizations in areas of Distress Centre expertise, as required;
- Provide support to all volunteers as required, including advice on managing a call in progress, technical assistance, moral support, etc.;
- Oversee the Crisis Intervention Team, in all areas required;
- Provide references as requested by volunteers who have completed their initial commitment with the Distress Centre.

ADDITIONAL RESPONSIBILITIES
- Provide organizational support to the Executive Director and the Board of Directors.
- Periodically handle crisis interactions on the various services offered by the Distress Centre.
- Participate in the Distress Centre’s 63-hour training program and maintain proper skills throughout employment.
- In cases of emergency or last-minute shift cancellation for the Crisis Intervention Team, the Volunteer and Client Support Coordinator is available 24/7 to ensure the continuity of support to volunteers by finding replacement leaders or by filling shifts themselves when no leaders are available.

ESSENTIAL SKILLS AND QUALIFICATIONS
- Post-secondary degree in a relevant discipline with 2 to 3 years of experience in program coordination, social services, or adult education.
- Motivated to work hard and drive results in a fast-paced team environment.
- Highly organized, self-directed and a team player.
- Ability to multi-task and meet deadlines while ensuring accuracy and attention to detail.
- Public speaking is a strong point and you have an outgoing personality.
- Strong interpersonal skills and leadership ability.
- Knowledgeable about volunteer-based organizations and the social service sector.
- Demonstrated ability to collaborate with the community, staff and partner agencies.
- Ability to handle confidential and sensitive information discretely.
- Excellent oral and written communication skills.
- Proficiency in English and French is considered an asset.
- Ability to work flexible hours (evenings and weekends), as required.
- You reside in the Ottawa-Gatineau region, hold a valid driver’s licence and have access to a vehicle.
- You are comfortable working with computers.
- You are willing to work onsite.

WHY WORK AT THE DISTRESS CENTRE?
- Full-time employment
- Competitive salary ($45,000 annually)
- 6% of salary in lieu of a contribution to a pension plan
- Comprehensive Group Benefits Plan (includes dental, medical, and Health Spending Account)
- Competitive paid Vacation Leave
- Generous program of paid Sick Leave, Statutory Holidays and Christmas Holidays
- Free parking onsite
- Training and professional development opportunities
- Collaborative and supportive work environment with a hybrid remote/in-office schedule (minimum of 3 days/week in the office)
- Welcoming, caring, and respectful team culture that values diversity, equity, and inclusivity
- Rewarding workplace experience where we know we are making a difference every day
- Warm and inviting office located in Ottawa (West of Downtown)
- **We thank all applicants for their interest. However, only those applicants considered for this position will be contacted. **_

Pay: $45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa-Gatineau, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- relevant: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 2024-05-13
Expected start date: 2024-06-10

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