Customer Experience Leader

2 months ago

Edmonton, Canada Skechers Canada Full time

The Customer Experience Leader is responsible for driving exceptional customer experiences across all touchpoints within the retail store. This role supports the store management team by overseeing customer experience and overall store operations during breaks and peak periods. This role acts as a liaison between store management and performance specialists, ensuring smooth store operations and maintaining high standards of customer service.

**_ Compensation Information_**

**_ Starting Rate: $21.85 + Commission_**

**ESSENTIAL** **DUTIES** **&** **RESPONSIBILITIES**

**SALES**
- Creating connections with customers and offering specialized product knowledge to generate sales
- Expert knowledge in zoned department that creates an elevated customer experience
- Expected to engage customers and provide excellent customer service in order to meet or exceed assigned sales plans and target metric within the assigned store.
- Ensures proper zoning and coverage in key areas of the store during break segments
- Maintains a commitment to the company’s sales processes, values and business code of ethics.
- Properly and accurately retrieves or receives merchandise for customer.
- Completes POS transactions that require approval and override. Opening and closing the POS, returns, exchanges, employee discounts and inventory control transactions.

**PRODUCT**
- Assists in proper product placement and consistent execution of company’s marketing and visual presentation standards and directives.
- Sets up visual displays, arranges merchandise on the sales floor to promote sales.
- Maintains visual and marketing standards.
- Ensures accurate display and product pricing.
- Stock shelves and end caps with merchandise. Sets up displays, end caps and bins according to company directives.
- Ability to professionally communicate and engage customers by answering questions and sharing product features and benefits.

**PEOPLE**
- Collaborates with the store management team to provide quality training and guidance to new team members
- Provides coaching and development as directed by Store Management team to enhance the performance of the Performance Specialist team
- Demonstrates teamwork by working cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members
- Cultivates positive relationships with other associates, and provides assistance and support to others.
- Represents the company in a positive manner both with internal and external customers

**OPERATIONS**
- Completes all inventory processes promptly and accurately in order to limit losses and shrink.
- Documents any customer or employee incidents that occur.
- Responsible for heavy amounts of stock functions including, but not limited to, stock processing, filling and stocking floor racks and back-stock racks, in-store inventories, shifting bins and walls of product, etc. Physical workload and manual labor to be performed by associates may be heavy (warehouse environment).
- Completes change request orders, reconciles end of day banking when requested by General Manager and Store Manager.
- Complies with policies and procedures at all times.
- Will maintain keys to the store to complete opening and closing responsibilities as scheduled.
- Completes quality store recovery throughout the shift and at closing in order to prepare for the next day’s business.
- Willing and able to clean shelves, counters, tables, floors and overall store.
- Completes daily housekeeping and cleaning to ensure store is always visually appealing to customers.
- All employees are required to use ladders as an essential function of this job, as that is part of the daily duties to maintain the store’s daily operations and in order to service customers. Therefore, dress code and safety policies must be followed. This is also outlined under the PHYSICAL DEMANDS section of the job description.

**ADDITIONAL**

**RESPONSIBILITIES**:
To be determined by your Management at any given time.

**SUPERVISORY** **RESPONSIBILITY**:
This role is a lead position with the primary purpose to ensure the store daily operations are executing at Company described standards. This position is not a management position and will not confront employees on personnel issues but, will document and notify management. Responsible for documenting daily incidents either from customers or employees when they are leading the stores in the absence of a member of management.

**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**JOB**

**REQUIREMENTS**:

- Minimum 1 year experience in a supervisory role that is responsible for customer experience
- Ability to execute excellence to company standards at all times.
- Must possess good written and verbal communication.
- Must produce work

  • Customer Experience Leader

    3 weeks ago

    Edmonton, Alberta, Canada SPUD Full time

    At SPUD, we're seeking a talented Customer Experience Leader to join our team. In this role, you'll be responsible for providing leadership to our Community Care team and overseeing the day-to-day operations. Your primary objective will be to ensure we deliver a world-class customer experience while striving for continuous improvement.We're a passionate team...

  • Department Leader | Customer Experience Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Canadian Tire Full time

    About the RoleAre you a customer-focused leader looking for a dynamic and fast-paced environment? We are seeking an experienced Department Manager/Supervisor to join our team at Canadian Tire.Job OverviewThis is an exciting opportunity to lead a department in one of Canada's most iconic and trusted companies. As a Department Manager/Supervisor, you will be...

  • Foh Manager

    6 months ago

    Edmonton, Canada Lone Pine Distilling Inc. Full time

    **Seeking a Customer Experience Leader/FOH Manager for distillery** Do you have what it takes to grow our front of house and deliver a premium experience for customers and guests? If you’re interested in making your mark with a dynamic company with plenty of opportunity to grow, then Lone Pine is the place for you! - **Responsibilities include, but not...

  • Dining Experience Leader

    1 month ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals is seeking a Dining Experience Leader to oversee the daily operations of our restaurant in Edmonton, Canada.Key Responsibilities:Lead a team of restaurant staff to provide exceptional customer service and a welcoming atmosphere.Develop and implement training programs to enhance employee skills and knowledge.Monitor food quality and...

  • Customer Experience Leader

    2 weeks ago

    Edmonton, Alberta, Canada London Drugs Limited Full time

    About UsLondon Drugs Limited is a dynamic and fast-growing retail chain with a strong commitment to innovation and customer satisfaction. We are seeking an exceptional leader to join our team.About the RoleThe Customer Experience Leader - E-commerce Operations will be responsible for ensuring seamless order fulfillment across our brick-and-mortar stores and...

  • Retail Store Supervisor

    2 weeks ago

    Edmonton, Alberta, Canada ALBERTA LTD Full time

    Job Title:Retail Store Supervisor - Customer Experience LeaderAbout the Role:We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at ALBERTA LTD. As a key member of our retail operations, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Assign sales...

  • Customer Experience Leader

    3 months ago

    Edmonton, Canada Skechers Canada Full time

    The Customer Experience Leader is responsible for driving exceptional customer experiences across all touchpoints within the retail store. This role supports the store management team by overseeing customer experience and overall store operations during breaks and peak periods. This role acts as a liaison between store management and performance specialists,...

  • User Experience Leader

    2 weeks ago

    Edmonton, Alberta, Canada The Royal Palace Ab Inc. Full time

    Job SummaryWe are seeking an experienced User Experience Leader to join our team at The Royal Palace Ab Inc. As a key member of our organization, you will be responsible for leading the development of user-centered design solutions that meet the needs of our customers.About the RoleThis is a permanent position with a guaranteed salary of $70,000 per year and...

  • Customer Service Agent

    6 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Experience Ambassador

    1 month ago

    Edmonton, Alberta, Canada Groupe TVA Full time

    About the RoleWe're seeking a talented Retail Specialist to join our team at Kingsway Mall. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences and promoting our wireless services to Canadians.Key ResponsibilitiesEngage with customers to understand their needs and preferencesProvide product demonstrations...

  • Customer Experience Representative

    6 months ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of...

  • Strategic Planning and Integration Leader

    2 weeks ago

    Edmonton, Alberta, Canada Alberta Blue Cross Full time

    At Alberta Blue Cross, we're dedicated to delivering exceptional customer experiences and community leadership. As our next Strategic Planning and Integration Leader, you'll play a critical role in shaping our organization's vision and strategy.Role Overview:The Strategic Planning and Integration Leader will be responsible for facilitating an adaptive,...

  • Customer Service Team Leader

    2 weeks ago

    Edmonton, Alberta, Canada Hong Video And Bubble Tea Full time

    Job Title: Customer Service Team LeaderWe are seeking an experienced CUSTOMER SERVICE TEAM LEADER to join our team at Hong Video And Bubble Tea.About the Role:This is a dynamic and challenging position that requires a high level of customer service skills, leadership abilities, and technical knowledge. The successful candidate will be responsible for...

  • Client Experience Transformation Leader

    3 weeks ago

    Edmonton, Alberta, Canada NATIONAL BANK OF CANADA Full time

    About the RoleWe are seeking an exceptional Client Experience Transformation Leader to join our National Bank of Canada team in Edmonton.Job OverviewThe successful candidate will lead and manage a high-performing team, driving transformational change within our contact centre operations. Key responsibilities include:Establishing a new call centre based in...

  • Customer Experience Associate

    1 month ago

    Edmonton, Canada TD Bank Full time

    **Work Location**: Edmonton, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Specialist

    6 months ago

    Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...

  • Customer Service Supervisor Leader

    2 weeks ago

    Edmonton, Alberta, Canada KT Motors Full time

    KT Motors is seeking a skilled Customer Service Supervisor Leader to join our team.About the RoleAs a Customer Service Supervisor Leader, you will be responsible for leading a team of customer service representatives and ensuring that all customer inquiries are resolved in a timely and professional manner.Key ResponsibilitiesAuthorize routine deposits and...

  • Shift Leader

    6 months ago

    Edmonton, Canada Prairie Records Full time

    **About Us**: Founded in 2020, FIKA Cannabis is a lifestyle brand redefining cannabis retail, including flagship locations in Toronto’s Union Station and Distillery District. Now with over 140+ locations across Canada, The FIKA Company is the home of 8 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis,...

  • Customer Experience Center Representative

    1 month ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Sales and Customer Experience Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rogers Full time

    About UsRogers is a leader in the technology industry, dedicated to providing innovative solutions that enhance and simplify people's lives. Our retail teams are at the forefront of this mission, delivering exceptional customer experiences in our stores.Job SummaryWe are seeking a highly motivated Sales and Customer Experience Representative to join our...