Customer Service Team Leader

2 weeks ago


Edmonton, Alberta, Canada Hong Video And Bubble Tea Full time
Job Title: Customer Service Team Leader

We are seeking an experienced CUSTOMER SERVICE TEAM LEADER to join our team at Hong Video And Bubble Tea.

About the Role:

This is a dynamic and challenging position that requires a high level of customer service skills, leadership abilities, and technical knowledge. The successful candidate will be responsible for providing exceptional customer service, managing a team of customer service representatives, and ensuring that customer issues are resolved in a timely and professional manner.

Key Responsibilities:
  • Team Management: Lead and manage a team of customer service representatives, providing guidance, training, and support as needed.
  • Customer Service: Respond to customer inquiries via phone, email, or chat, resolving issues and providing solutions in a timely and professional manner.
  • Problem-Solving: Analyze complex customer issues and develop creative solutions to resolve them.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a customer service role, preferably in a fast-paced environment.
  • Skills: Excellent customer service skills, leadership abilities, and technical knowledge. Strong communication and problem-solving skills. Ability to work in a team environment and prioritize tasks effectively.
Compensation:

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. Benefits include health insurance, paid time off, and opportunities for professional growth and development.



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