Customer Experience Leader
1 week ago
London Drugs Limited is a dynamic and fast-growing retail chain with a strong commitment to innovation and customer satisfaction. We are seeking an exceptional leader to join our team.
About the Role
The Customer Experience Leader - E-commerce Operations will be responsible for ensuring seamless order fulfillment across our brick-and-mortar stores and online platforms at LondonDrugs.com. This role requires a highly driven, organized, and strategic individual who can adapt to our constantly evolving business environment.
Key Responsibilities
- Develop and implement effective strategies to enhance the overall customer experience, ensuring timely and accurate order processing.
- Lead and motivate a high-performing team to achieve exceptional results in a fast-paced environment.
- Collaborate with cross-functional teams to drive operational excellence and improve processes.
- Analyze data to identify trends and areas for improvement, driving informed decision-making.
Requirements
To succeed in this role, you will need:
- A minimum of $65,000 per year, based on your qualifications and experience.
- Strong leadership skills, with a proven track record of motivating and developing high-performing teams.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- High school diploma or equivalent, with previous retail experience and supervisory skills.
Benefits
We offer a comprehensive benefits package, including medical, dental, vision, RRSP matching, employee recognition programs, and ongoing training and education opportunities.
Why Work with Us?
London Drugs Limited is committed to building a diverse and inclusive workforce, where everyone has the opportunity to grow and succeed. We value creativity, teamwork, and a customer-centric approach.
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