Front Desk Agent/night Auditor

2 weeks ago

Sarnia, Canada Days Inn By Wyndham Harbourfront Sarnia Full time

The Days Inn Sarnia Harbourfront is located in Sarnia, Ontario. We offer warm, friendly, personalized service to all guests passing through or staying long-term in Sarnia or Lambton County. Whether you are in town for business or pleasure our hotel amenities are sure to meet your needs.

Renovated in 2020, the Days Inn offers a comfortable, yet modern home away from home. Offering complimentary amenities such as high speed wireless internet, a daily hot buffet breakfast and fitness facility.

We are proud of our waterfront property. From our private courtyard overlooking the St. Clair River to the Sarnia Bay Marina and Centennial Park.

**Front Desk/**Night Auditor**

We are looking for a Front Desk Receptionist and a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Night Auditor Responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payment

**Requirements**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude with upkeeping sales techniques
- Excellent communication and organizational skills
- Minimum 1-2 years’ experience

**Job Types**: Part-time, Permanent

**Salary**: $16.55 per hour

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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