Territory Manager

2 weeks ago

Kitchener, Canada Canadian Addiction Treatment Centers Full time

**Job Title**:
Territory Manager

**Division**:
Clinic

**Reports To**:
Regional Manager of Operations

**Location**:
Kitchener, Guelph, Hamilton, Niagara Falls, Welland, ON

**PURPOSE STATEMENT**:
The Territory Manager (TM) supports and oversees the operations of a group of clinics within a specific territory including managing staff, supporting patients and optimizing clinic performance. The TM will respond to and resolve concerns or escalate issues from patients, physicians and the general public while supporting a patient centric service model.

**JOB SUMMARY**:
The Territory Manager provides leadership to a group of clinics by providing guidance and support for day to day operations and patient care. The Territory Manager is responsible for building strong clinic teams with an emphasis on providing an exceptional patient experience. The Territory Manager will be familiar with, report on and improve clinic performance based on the key performance indicators. The TM oversees day to day staffing and provides relief staffing within clinics as needed.

**KEY RESPONSIBILITIES**:

- Manages day to day operations of a group of clinics; responsible for clinic performance including regular reporting using appropriate KPIs
- Mentors, encourages, supports and guides the clinic staff to build a culture of empowerment, respect and non-judgement for all staff and patients
- Supports and trains all staff, new and current, to provide optimal patient care
- Empowers staff to work as one team, one service alongside Canadian Addiction Treatment Pharmacies or another pharmacy partners
- Instigates and facilitates the hiring process; including making staffing requests, reviewing resumes, conducting interviews and facilitating the offer process
- Liaises with Union Representatives to foster positive working relationships
- Responsible for performance reviews of clinic staff with assistance from the Regional Manager.
- Seeks opportunities to develop relationships within the community to proactively promote CATC offerings to appropriate community organizations.
- Identify opportunities to expand CATC services through community partnerships - e.g. Addiction counselling
- Educate and inform direct reports on utilizing community resources; create awareness and identify key employees how may support and assist in Community Engagement efforts

**EDUCATION, QUALIFICATIONS, AND TRAINING**:

- Post-Secondary education in a relevant discipline
- At least three years’ experience in a leadership role ideally within a healthcare environment
- Experience in managing operations ideally within a variety of clinical settings (addiction or mental health specialties preferred)
- Satisfactory criminal reference check
- Current certificate of Competence from the College of Nurses of Ontario (CNO) or other medical certification would be considered an asset.
- Working level knowledge and comfort with MS Office (Word, PowerPoint, Excel, Outlook)
- Valid driver’s license and access to a vehicle for travel to clinics and meetings

**ABOUT THE COMPANY**
- Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code._

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