Ssense Montreal

6 months ago

Montréal, Canada SSENSE Full time

**Company Description**
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Responsibilities**
Customer experience - 20%
- Support the customer journey of visit and appointment-based models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales services
- Maintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information

Operations - 70%
- Achieve individual appointment-model KPIs using the metric dashboard.
- Maximise productivity and enhance the customer experience as measured by UPH, Perfect Appointment Rate and Appointment Unit Conversion Rate.
- Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
- Assist when necessary with operational activities, taking ownership for maintaining a high standard of back of house and offsite storage organisation.
- Build strong relationships with the warehouse team that continuously improve processes and provide the highest quality of customer service.
- Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
- Ensure compliance of store operations, health and safety, maintenance and company policies.
- Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team leadership - 10%
- Participate in building and developing best in class client centric teams
- Drive collaboration between the Appointment OperationsCoordinators, selling roles and support roles.

**Qualifications**
- A minimum of 1 year previous operation experience in luxury retail, hospitality or customer service
- College or University degree in Logistic, Business, Management, or a related field is preferred
- Experience with operating POS system
- Ability to lift heavy boxes (15kg)
- Excellent written and verbal communication skills in both English and French
- Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
- Hours/days of work can be varied due to the demands of the business

**Skills**
- Detail-oriented with strong time management and organizational skills
- Team player
- Customer-oriented with strong problem solving skills
- Ability to work in a fast-paced environment, while delivering high level of customer service
- Demonstrate a high degree of maturity and integrity

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