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Ssense Montreal
6 months ago
Company Description
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.
**Job Description**:
**Responsibilities**
Customer experience - 30%
- Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
- Resolve any escalated customers’ issues as necessary, provide appropriate solutions and alternatives within a reasonable time frame; follow up to ensure resolution.
- Offer seamless communication and follow-through on client requests to drive the ultimate experience
- Coordinate our extended special services such as but not limited to our holds, alterations, dry cleaning, cobbler, consignment, etc.
- Assist when necessary with visitor model operational activities, taking ownership to meet the promise to customers.
- Coordinate with Customer Care, Personal Shopping and Communication teams to continuously improve processes and provide the highest quality of customer service
Customer retention - 40%
- Participate in tracking the development of stylist clienteling books and client behaviour/profiling to increase client engagement
- Coordinate the allocation, execution and tracking of the Loyalty Program to increase retail client retention and satisfaction rates such as Client gifting, Hospitality services, Sales incentives and In-store events
- Execute personalized and unique styling experiences through providing exceptional customer interactions.
- Cultivate genuine and loyal client relationships through client database coordination, hosting special services, communication and engagements that grow customer base.
Operations - 20%
- Support with Brand launches, capsule collections & in-store activations
- Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
- Ensure compliance of store operations, health and safety, maintenance and company policies.
- Maintain current visual direction through communicating and ensuring highest standards of visual presentation.
Team leadership - 10%
- Participate in building and developing best-in-class, client-centric teams
- Support with driving the collaboration between the selling roles and support roles
**Qualifications**:
- A minimum of 1 year professional experience in luxury retail, hospitality or customer service
- College or University degree in Hospitality Management or a related field is preferred
- Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
- Excellent written and verbal communication skills in both French and English, other languages an asset
- Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
- Hours/days of work can be varied due to the demands of the business
**Skills**
- Exceptional interpersonal skills with a natural ability to build relationships with clients
- Detail-oriented with strong time management and organizational skills
- Team player with strong collaboration skills
- Ability to work in a fast-paced environment, while delivering high level of customer service
- Demonstrate a high degree of maturity and integrity
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Ssense Montreal
6 months ago
Montréal, Canada SSENSE Full time**Company Description** SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
6 months ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
6 months ago
Montréal, Canada SSENSE Full time**Company Description** SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
-
Ssense Montreal
6 months ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
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Ssense Montreal
6 months ago
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6 months ago
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