Ssense Montreal

7 months ago

Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
**Responsibilities**

Customer Experience - 20%
- Support the customer journey flow through visitor and appointment models. Ensure outstanding customer experiences are achieved through presentations, inventory management and after sales service.

Operations - 70%
- Achieve operational KPIs as per the metric dashboard.
- Maximize productivity and enhance the customer experience measured by UPH, Online Orders fill rate, Walk-ins sales and Inventory control accuracy.
- Process seamless inbound and outbound operational, and back of house activities, maintaining a high standard of back of house storage.
- Assist when necessary with appointment-model operational activities, taking ownership to meet the promise to customers.
- Build strong relationships with the warehouse team to continuously improve processes to provide the highest quality of customer service.
- Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
- Ensure compliance of store operations, health and safety, maintenance and company policies.
- Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team Leadership - 10%
- Participate in building and developing best in class client centric teams
- Drive collaboration between the Inventory Coordinators, selling roles and support roles.

**Qualifications**:

- A minimum of 1 years previous operation experience in luxury retail, hospitality or customer service
- College or University degree in Logistic, Business, Management, or a related field is preferred
- Experience with operating POS system
- Ability to lift heavy boxes (15kg)
- Excellent written and verbal communication skills in both English and French
- Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
- Hours/days of work can be varied due to the demands of the business

**Skills**
- Detail-oriented with strong time management and organisational skills
- Team player
- Customer-oriented with strong problem solving skills
- Ability to work in a fast-paced environment, while delivering high level of customer service
- Demonstrate a high degree of maturity and integrity

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