Call Center Representative
1 month ago
Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Call Center Representative for one of our clients in the insurance industry.
What is in it for you:
• Hourly salary: $19.15.
• Contract duration: 6 months.
• Schedule: Full-time, 37.50 hours per week.
• Shifts: Rotation schedule on weekdays between 8 am and 8 pm.
• Hybrid: 3 remote days per week (subject to change).
• Training: 2-week duration, on-site.
Responsibilities:
• Provide "first-in-class" service to our customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.
• Investigate and resolve discrepancies in collaboration with our brokers and underwriters on billing-related matters.
• Act as Company Ambassadors by providing accurate and efficient triage to the appropriate team for further assistance to inbound insurance/claims inquiring customers.
• Communicate clearly, effectively, and empathetically with customers through telephony and electronic means such as email, resolving issues, and describing various programs/services available to our customers.
• Interpret and identify the customer's needs and respond appropriately and professionally.
• Systematically obtain relevant information to provide seamless interaction with our customers when supporting their inquiries.
• Take ownership of customer relations through dedicated service and commitment to follow-through.
• Handle a minimum of 70+ calls per day.
What you will need to succeed:
• Customer service experience in a similar role.
• 1-2 years of experience in a contact center environment.
• Excellent communication skills
• Excellent telephone etiquette.
• Proficiency in French (spoken and written) is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP00002472
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