Technical Support Specialist

6 months ago

Markham, Canada Maestro PMS Full time

Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same?

If this sounds like you, we are interested in hearing how you can add your talents to our growing team

The Technical Support Specialist is a Hybrid position in the office 50% and working from home 50% responsible for troubleshooting and resolving Information Technology (IT) Helpdesk tickets, including desktop hardware, software, operating system, network connectivity issues, and to provide end-user support and assistance with the overall use of computerized systems.

**About Us**

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the Independent Full-Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well-established profitable company that is looking for aggressive growth. Self-motivation and attention to clients’ needs will ensure your success.

**Key Responsibilities**
- Respond to technical enquiries, problem diagnosis and resolution
- Assign customer reported problems to team members and oversee their follow-up
- Participate in the on-call schedule to provide afterhours customer support
- Ensure all support calls are managed in an efficient and timely manner
- Deliver an exceptional level of IT support to all clients and internal teams
- Provide regular and proper communication to customers throughout the resolution process

**Qualifications**
- Operations or technical experience in a hospitality industry is required
- Basic to advance working knowledge of any Property Management System (PMS)
- Excellent communication/written skills
- Exceptional organizational and multitasking skills
- Ability to understand technical issues and articulate industry operational/technical solutions
- Working knowledge of MSSQL, database queries, Crystal Reports/SQL or any report writing tools; XML, HTML, CSS, operating systems such as Windows 2016 or higher
- Ability to diagnose, support and implement 3rd party system interfaces is an asset
- Ability to work independently and in a team dynamic
- Ability to do shift work including weekends
- Infrequent travel may be required when supporting our clients on-site

**Desired Skills**
- Experience in end user support in a help-desk environment, preferably in a call center
- knowledge in Booking Engine, GDS/OTAs and/or Revenue Management systems a plus
- Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa

**Salary Range**

Competitive salary plus bonuses and profit sharing $48k + bonus and Benefits. Hybrid 50%

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role involves troubleshooting and resolving technical issues, implementing solutions that meet customer...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada F12 Full time

    F12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include responding to user inquiries, consulting technical manuals and documents to research and implement solutions,...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product solutions...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Astellas Pharma Inc. Full time

    Job SummaryAs a Technical Support Specialist at Astellas Pharma Canada, you will be responsible for providing timely and effective technical support for hardware, software, and networking issues. You will perform routine maintenance and upgrades on IT systems and equipment, install and configure computer systems, iPads, iPhones, printers, and other...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job DescriptionF12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide solutions to technical issuesConsult user guides, technical...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    F12 seeks a Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance and guidance to our users. Your expertise will help resolve complex issues and ensure seamless system performance.Key Responsibilities:Technical Support: Provide timely and effective technical support via various...

  • IT Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Roca Networks Inc. Full time

    About the RoleWe are seeking an IT Technical Support Specialist to join our team at Roca Networks Inc. in a permanent position.Estimated Salary RangeThe estimated salary for this role is between $60,000 and $80,000 per year, depending on experience.Job DescriptionIn this role, you will be responsible for providing technical support to users experiencing...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    F12 is seeking a Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing technical assistance to our employees and resolving their computer-related issues.Key Responsibilities:Respond to user inquiries and resolve technical issues related to computer hardware and software.Consult...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Mayfair Clubs Full time

    Mayfair Clubs is seeking an experienced Technical Support Specialist to join our team. This role will be responsible for providing technical assistance and support to employees, ensuring they have the necessary tools and resources to perform their duties efficiently.About the RoleWe are looking for a skilled and detail-oriented individual who can work...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada Computer Talk Full time

    About ComputerTalk:We are a rapidly growing company that values exceptional talent. Our dynamic and challenging environment is perfect for those who thrive in a fast-paced setting. With over 400 clients worldwide, we have established ourselves as a leading provider of Cloud Hosted Contact Center and Unified Communication Solutions in Canada.About the Role:We...

  • Technical Support Specialist

    6 months ago

    Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada PET VALU Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Pet Valu. This role involves providing top-notch customer support, troubleshooting technical issues, and maintaining hardware and software equipment in a fast-paced retail environment.Key Responsibilities:Respond to customer inquiries via phone, email, and chat,...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada BFG Enterprise Services Full time

    Job Title: Technical Support Specialist - IT Help DeskWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at BFG Enterprise Services. The successful candidate will provide first-line technical support for computer-related software, hardware, and telecommunications requests.About the Role:The Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    At ComputerTalk, we are seeking a skilled Technical Support Specialist to join our dynamic team. The ideal candidate will possess excellent communication and organizational skills, with a strong technical analytical and problem-solving background.We estimate the annual salary for this role to be around $70,000 - $90,000, depending on experience and...

  • Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Black & McDonald Full time

    About This OpportunityBlack & McDonald's Corporate Service Group is seeking a highly skilled Technical Support Specialist to join their team in Markham/Thornhill, ON.The successful candidate will provide day-to-day consultation, training, and support to computer users for hardware, software, network, and related computer systems and peripheral devices.Key...

  • Automotive Operations Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Parsons Corporation Full time

    Parsons Corporation is a leading provider of critical infrastructure solutions, serving diverse communities around the world for over 75 years.Job Title: Automotive Operations Technical Support SpecialistWe are seeking an experienced Automotive Operations Technical Support Specialist to join our team. This role plays a vital part in ensuring the smooth...

  • Highly Skilled Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    **About ComputerTalk**We are a rapidly growing company that provides cloud-hosted contact center and unified communication solutions to clients worldwide. Established in 1987, we have over 400 clients globally.**Job Description**We are looking for a skilled technical support specialist to join our team. The ideal candidate will have excellent communication...

  • Technical Specialist

    1 month ago

    Markham, Ontario, Canada Tecsys Inc. Full time

    About Tecsys Inc.Tecsys Inc. is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology.Job Title: Senior Technical SpecialistWe are seeking a highly skilled Senior...

  • Technical Support Professional

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    Company OverviewComputerTalk is a dynamic and rapidly growing company that has been providing innovative solutions for over three decades. With a strong presence in Canada, the United States, and internationally, we have established ourselves as a leader in the contact center and unified communication solutions industry.We are committed to delivering...

  • Automotive Technical Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Parsons Corporation Full time

    About the RoleWe are seeking a skilled Automotive Technical Support Specialist to join our team at Parsons Corporation.Job DescriptionThis role involves providing technical support for automotive businesses in Ontario, conducting audits, and ensuring compliance with established control procedures. The ideal candidate will have a strong background in...