Enterprise Technical Support Engineer

Found in: Talent CA C2 - 7 days ago

Markham, Canada Lenovo Full time

Description and Requirements

At Lenovo, we are focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all

We’re looking for a Services Support Engineer within the Infrastructure and Solutions Group (ISG) at Lenovo. The Ideal candidate will have strong technical skills, complex problem collaboration skills, as well as outstanding customer support, and professional communications skills, which are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.

You’ll be part of an extremely versatile team of Technical Support Engineers and Leads who help drive excellent service to our clients and customers. In this role, you will be providing live call center technical support using multiple systems, including phone, chat, and eTicketing. You will apply your knowledge of hardware and software technology to accurately diagnose problem severity levels and prioritize call loads appropriately. Shift assignment plus weekend and holiday coverage may be required.

Job Responsibilities

Resolve complex, collaborative calls working with Level 3 teams and Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers Troubleshoot and provide solutions for datacenter servers, networking equipment, and hyperconverged solutions. Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution Generate accurate, high-quality trouble tickets, incident documentation, and knowledge base updates, as well as other customer and problem documentation as required Recreate customer issues when needed using logs, system management tools, and industry-standard problem resolution tools and protocols Ensure customer incident resolution at industry-leading incident closure rates Shift assignment, On-call, plus weekend and holiday rotation may be required

Basic Qualifications

Fluency in both English and French are mandatory BA/BS degree in a related Engineering field, or equivalent experience 3+ years of direct contact center experience in similar Intel or AMD-based hardware environments 3+ years of troubleshooting from a solution level for appropriate data collections (logs) and isolation 3+ years of network troubleshooting experience 3+ years of experience as a Level 2 contact center agent

Preferred Qualifications 

(Any disciplines in one or two areas)

Experience troubleshooting from an Enterprise solution level for appropriate data collection (logs) and problem determination Server enterprise hardware troubleshooting experience Technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud) Hyper-converged Technologies: Nutanix, Azure, VMware,Vsan, etc. Containers: Rancher, Kubernetes, Docker, Tanzu a PLUS Additional Locations : * Canada - Ontario (Mobile) - Markham * Canada - Ontario (Mobile) - Markham * Canada * Canada - Ontario (Mobile) * Canada - Ontario (Mobile) - Markham , * Canada - Ontario (Mobile) - Markham

  • Technical Support Specialist

    Found in: Appcast CA A2 P - 7 days ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Whatjobs CA C2 - 7 days ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Markham, Canada BFG Enterprise Services Full time

    Role: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end...

  • Technical Support Specialist

    Found in: Talent CA 2A C2 - 4 days ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    Found in: Appcast CA A2 P - 7 days ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    Found in: Whatjobs CA C2 - 7 days ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software Deployment Role: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Technical Support Specialist

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Markham, Canada BFG Enterprise Services Full time

    Technical Support Specialist – Software DeploymentRole: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...

  • Premier Technical Support Specialist

    Found in: Talent CA C2 - 7 days ago

    Markham, Canada Lenovo Full time

    Description and Requirements Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from...

  • Command Center Technical Support Specialist

    6 days ago

    Markham, Canada BFG Enterprise Services Full time

    **Technical Support Specialist - Command Centre Level 2** **Role**:As a Technical Specialist perform Command Centre team functions related to the preparation of pre-production environment, deploying, configuring and putting in production environment various IT devices for projects like: change of ownership, new store openings, virtualization, hardware...

  • Command Center Technical Support Specialist

    6 days ago

    Markham, Canada BFG Enterprise Services Full time

    **Command Centre Technical Support Specialist - Level 1** **Role**: Command Centre team is responsible to prepare pre-production environment, deploy, configure and put in production environment various IT devices for projects like: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT support to ensure all...

  • Scada Engineer

    1 week ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    1 week ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    1 week ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    5 days ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    6 days ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    6 days ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...

  • Scada Engineer

    1 week ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA EngineerOur client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning of...

  • Scada Engineer

    1 week ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA EngineerOur client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning of...

  • Scada Engineer

    6 days ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA EngineerOur client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning of...

  • Scada Engineer

    Found in: Whatjobs CA C2 - 7 days ago

    Markham, Canada Modern Technical Staffing Inc. Full time

    SCADA Engineer Our client, located in Markham, is a growing systems integrator specializing MES and SCADA solutions. They are actively looking for an experience SCADA Engineer to join their team on a permanent basis. In this role you will be responsible for leading and contributing to requirements gathering, design, development, testing, and commissioning...