Spa Manager

3 months ago


Oakville, Canada Beauty Institute Oakville (a division of Continental Cosmetics Ltd.) Full time

**Job Title**: Spa Manager

**Location**: Beauty Institute

**Position Type**: Full-Time

**About Us**:
Beauty Institute is a premier medical wellness spa committed to offering our clients the highest level of personalized care and services. We specialize in a variety of treatments designed to enhance well-being, relaxation, and rejuvenation. Our dedicated team of professionals is passionate about promoting health and wellness in a luxurious, tranquil environment.

**Position Overview**:
Being energetic and positive is a must as you elevate your clients and coworkers every day

**Key Responsibilities**:

- **Team Management**: Lead, motivate, and support a team of spa professionals including receptionists, therapists, and other staff. Oversee scheduling, training, and performance evaluations to ensure a high standard of service.
- **Front Desk Operations**: Manage all front desk activities including client check-in/out, appointment scheduling, and handling inquiries. Ensure the front desk operates efficiently and reflects the welcoming atmosphere of the spa.
- **Client Relations**: Serve as the first point of contact for clients, addressing their needs and concerns with professionalism and care. Strive to build lasting relationships and enhance client satisfaction.
- **Spa Operations**: Oversee the daily operations of the spa including inventory management, maintenance of spa facilities, and coordination of services. Ensure that all procedures comply with health and safety regulations.
- **Financial Management**: Monitor and manage the spa's budget, including tracking sales, managing expenses, and contributing to revenue growth through effective business strategies.
- **Marketing and Promotion**: Collaborate with the marketing team to develop and implement strategies to attract new clients and retain existing ones. Help organize and promote special events and promotions.
- **Quality Assurance**: Maintain high standards of service and cleanliness throughout the spa. Address and resolve any client complaints or issues in a timely and effective manner.

**Qualifications**:

- **Experience**: Minimum of 3-5 years of experience in a managerial role, preferably in a spa, wellness center, or hospitality environment.
- **Skills**: Strong leadership, communication, and organizational skills. Proficiency in spa management software and a solid understanding of wellness services.
- **Customer Service**: Exceptional client service skills with a commitment to creating a positive and memorable experience for every client.
- **Certifications**: Relevant certifications in spa management or wellness are a plus.
- **Education**: Bachelor’s degree/diploma in Business Management, Hospitality, or a related field is preferred.

**Why Join Us?**
- Be part of a passionate and professional team dedicated to promoting health and wellness.
- Enjoy a supportive and positive work environment in a luxurious setting.
- Competitive salary and benefits package including health insurance, staff discounts, and opportunities for professional development.

**Benefits**:

- Free on-site parking
- Incredible work environment
- Career advancement opportunities
- Paid training
- Employee and family discounts
- Full benefits package - extended health, dental, LTD, life, AD&D
- Wellness program

**How to Apply**:
Beauty Institute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Type**: Permanent

Pay: $42,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evenings as needed
- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

Licence/Certification:

- Aesthetician license (preferred)

Work Location: In person

Application deadline: 2024-08-27
Expected start date: 2024-09-03


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