Patient Care Coordinator

6 months ago


Oakville, Canada ICLS Dermatology & Plastic Surgery Full time

**Patient Care Coordinator**
**ICLS Dermatology & Plastic Surgery**

The **Patient Care Coordinator** will take pride in their work, be neat and professional in appearance, mature, patient, understanding, competent and able to give optimal customer service at all times, while maintaining patient confidentiality.

The Patient Care Coordinator reports to the Administrative Manager.

**Main Duties**:

- Ensure that office duties and functions are carried out in a confidential, efficient, accurate and timely manner.
- Educate patients in all areas of cosmetic procedures.
- Utilize all aspects of the software provided.
- Competently use all office equipment.
- Reviewing schedules of all Doctors and Skin spa.
- Cover other reception desks PRN.
- Knowledge of all products for sale.
- Educate patients regarding new treatments.
- Booking of all appointments for all doctors and spa.
- Documenting in EMR
- Answering all phone lines and directing calls
- Managing incoming reports and results.
- Processing referrals from other physicians offices
- Reconciliation of daily billing
- OHIP billing input, reconciliation and error report follow up
- All other duties as required.

**Knowledge, Skills, Effort, and Responsibilities Required**:

- Advanced interpersonal skills and customer service orientation.
- High attention to detail to ensure accuracy of work.
- Good judgment in dealing with confidential data.
- Excellent verbal and written communication skills.
- Ability to deal with ongoing changes and pressures in a fast-paced environment.
- Analytical and problem-solving ability.
- Excellent customer service skills.

**Nice to Have**:

- Familiarity with all software programs.
- Knowledge of cosmetic and laser processes.

**Working Conditions**:

- Standard office setting.
- Stress from dealing with responsibilities and pressures of work.
- Sitting for long periods with extensive use of phone and keyboarding

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Reception: 1 year (required)
- Microsoft Office: 1 year (required)

Work Location: In person



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