Retail Sales Associate

6 months ago

Oakville, Canada International Pool and Spa Centers Full time

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run and owned business that has been in operation for over 40 years.

We are currently looking for a **Sales Associate **to join our dynamic and vibrant **Retail ** team in our **Oakville **location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

**START DATE**: Immediately

**JOB TYPE**: Permanent, Full-time

**LOCATION**: 1346 Speers Rd, Oakville, ON L6L 5V3

**Position Purpose**:Under the direction of the Store Manager, the **Retail Sales Associate **is responsible for performing an array of functions that may include assisting customers in identifying and selecting products, as well as working as a part of a team to keep the store environment clean, safe, organized and customer-friendly.

**Key Duties and Responsibilities **include but are not limited to the following:

- Provide excellent customer service by greeting incoming customers, directing customers to the appropriate product area, and assisting customers with their purchases.
- Perform cashier duties, including processing customer transactions, orders, and refunds.
- Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
- Assess customer needs and offer solutions.
- Complete the customer experience by suggesting value-added, related items.
- Ensure that the products are merchandised to company standards.
- Participate in promotional activities.
- Restock shelves and displays.
- Cleaning, pricing, and ticketing of stock products.
- Answer phones; take messages and direct calls.

**Other Duties& Responsibilities**
- Maintain a high level of product and service knowledge
- Periodic inventory counts.
- Ensure accuracy in all transactions, inventory, and procedures.
- Maintain store cleanliness as well as a good shopping environment according to the company’s standards.
- Maintain housekeeping standards.
- Participate in all manner of store maintenance
- Maintain a professional appearance, demeanor, and attitude at all times
- Other duties as assigned.

**Required Competencies & Qualifications**:

- Commitment to providing the best service possible to our customers.
- Ability to work various shifts, including days, evenings, and weekends.
- Ability to make excellent sales to achieve performance in alignment with goals and objectives
- Excellent customer service skills, interpersonal, organizational, and communication skills
- Motivated and creative team player
- Computer literate with proficiency using basic programs such as Windows and Outlook
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Strong written communication skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Ability to work in a fast-paced, dynamic environment
- Professionalism and etiquette.
- Able to work independently and as part of a team.
- Ability to solve customer concerns through the use of sound conflict resolution processes.
- Ability to multitask.
- High level of integrity and work ethic.

**Desired Competencies & Qualifications**:

- 1 year of retail sales experience and a background in customer service ideal but not mandatory
- High school diploma or equivalent preferred
- First AID/CPR certification is an asset but not required.

**Work Conditions**
- Manual dexterity required to use desktop computers and peripherals.
- Ability to lift 40 lbs.
- International Pool and Spa Centers values the diversity of people and communities and is committed to excellence and inclusion of all. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation._

**Job Types**: Full-time, Part-time, Casual, Seasonal

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Shift:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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