Bilingual Collector

Bilingual (English & French) Collections Associate

**Company Overview**:
**Role**:
The
**Bilingual Collections Associate (English and French) **will be responsible for the day-to-day collection of accounts. The Associate will work internally and externally with various stakeholders to review account status and escalate collection issues to Supervisor or other decision makers when necessary.

**Role Responsibilities**:

- Responsible for making daily collections call based on weekly aged reports and overseeing aging with goal to maintain 75% current.
- Release orders daily based on status of customer accounts.
- This also requires follow up phone calls for orders that are on HOLDS.
- Provide information to customers, backup invoices and statements when required. Establish/maintain positive customer relationships, working closely with customers AP contacts (Managers, Controllers, Operations).

**Qualifications/Skills/Job Requirements**:

- High School Diploma or GED.
- Minimum 3 years of experience in AR and/or collections.
- Excellent oral and written communication skills in English; French is an asset.
- Excellent communication (verbal and written), strong interpersonal, analytical and professional interactive skills are necessary to perform at a high degree of proficiency.
- Strong attention to detail, collaborator and able to work with others to overcome obstacles.
- Understands team dynamics and works well within a team structure.
- Uses time effectively.
- Detail Oriented - Attention to details and accuracy.
- Experience with PeopleSoft a plus.