Community Manager

3 months ago

Calgary, Canada TradeSpace Full time

**JJoin TradeSpace as a Community Manager - A Role That Will Challenge You**

**About TradeSpace**: At TradeSpace, we don’t just create workspaces—we foster environments where innovation and collaboration thrive. We are a fast-growing company that’s as dynamic as the communities we build, and we’re looking for someone ready to rise to the challenge.

**Who We’re Looking For**: Are you ready to push yourself to new limits? We’re looking for a resilient and driven Community Manager to join our team. This role is not for the faint-hearted—it’s fast-paced, and at times, it may feel like you’re handling five jobs at once. You’ll need to manage a constant flow of requests, solve problems on the fly, and stay calm under pressure. If you’re the kind of person who thrives in tough situations and sees challenges as opportunities to grow, this is the role for you.

**Key Responsibilities**:
**Member Acquisition**:

- **Lead Tours for Potential Members**: You’ll need to sell the value of TradeSpace while answering detailed questions on the spot.
- **Monitor Deals**: Keep multiple deals moving forward, often juggling different deadlines and member needs simultaneously.
- **Follow Up**: You’ll need to maintain relationships with prospective members, even when your inbox is overflowing.
- **Close Sales**: Expect to negotiate terms while managing competing priorities and keeping members satisfied.

**Member Retention**:

- **Onboard New Members**: The onboarding process can get hectic—members will need help navigating the space while you’re handling other tasks.
- **Manage Member Experience**: You’ll be the go-to person for everything, from managing complaints to making sure supplies are always stocked. Members rely on you, and the pressure to deliver is real.
- **Day-to-Day Troubleshooting**: Whether it’s the Wi-Fi going down or an urgent issue in the warehouse, you’ll need to find solutions fast. No two days are the same, and you’ll constantly have to pivot between tasks.

**Community Engagement**:

- **Member Interaction**: Engaging with members is key, but you’ll need to balance relationship-building with a packed to-do list.
- **Issue Resolution**: When things go wrong—and they will—it’s your job to resolve issues quickly and maintain a positive environment, even in high-pressure situations.

**Skills We’re Looking For**:

- **Customer Service**: You’ll need patience and quick thinking to address member concerns efficiently, often dealing with multiple issues at once.
- **Sales**: Negotiation and communication skills are essential as you’ll be expected to close deals in a competitive environment.
- **Problem-Solving**: Complex issues will come up, and you’ll need to think on your feet to resolve them without letting anything fall through the cracks.
- **Adaptability**: Each day will throw new challenges at you. Your ability to learn on the go and handle unexpected situations will be crucial.

**What You Can Expect**:

- **An Intense, Fast-Paced Environment**: This isn’t a desk job where you watch the clock. You’ll be constantly on your feet, managing everything from member requests to building issues, often under pressure.
- **Multiple Responsibilities**: At any given moment, you’ll be leading tours, fixing equipment, handling member inquiries, or coordinating with contractors. There will be days when you feel like you’re doing five jobs at once.
- **Stressful Situations**: Problems will come up that need immediate attention—whether it’s a technical issue, a dissatisfied member, or a building emergency. The pressure to resolve things quickly will test you daily.
- **A Steep Learning Curve**: You’ll learn fast, but the job will keep pushing your limits. This role will teach you skills you won’t find in any textbook or classroom.
- **Growth Opportunities**: With every challenge comes the chance to grow. Prove yourself in this tough environment, and you’ll unlock more career opportunities as TradeSpace expands.

**A Day in the Life**: Your day might start with a flood of member requests, followed by giving tours to prospective clients. Mid-morning, the printer jams, and by lunch, there’s an issue with the warehouse door that needs immediate attention. By mid-afternoon, you’re dealing with an unhappy member while coordinating a repair. The day might end with you restocking supplies and joining a team meeting to discuss the next day’s challenges. Every day is a test of your ability to manage stress, multitask, and solve problems efficiently.

**Think You’re Ready for This?**

**Step 2**: If you fit what we’re looking for, we’ll set up a phone conversation to learn more about you.

**Step 3**: In-depth interviews to assess your ability to thrive in our fast-paced environment.

**Step 4**: Spend a day with us—get a real feel for the role and see if you’re up for the challenge.

**Step 5**: Receive a job offer and join the TradeSpace team

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