Fresh / Produce Manager

3 months ago

Calgary, Canada Community Natural Foods Full time

**Now Hiring - Fresh / Produce Manager**

The Fresh Manager is responsible for the daily operations and management of the Fresh department within the store. The role is responsible for all facets of our fresh foods product category including product handling, customer service and engagement, and inventory control. The role is responsible for ensuring the effective merchandising of product to promote sales of fresh products. Due to product volatility the role is responsible for making effective decisions to move inventory efficiently near the end of it’s product life.

**Status**: Full-time, salaried management position. Reports to Store Manager.

**Qualifications**:

- 3-5 years management experience in the Grocery Industry or Related Industry
- In depth knowledge of the Natural Foods Industry and its products
- Strong organizational skills
- Self motivated
- Demonstrated leadership ability
- Proven public relations ability
- Above average Management Skills
- Hiring, training and disciplinary experience
- Experience in an environment where customer service was a priority

Computer knowledge

**Responsibilities**
- Customer Service_
- Treat internal and external customers fairly, consistently and with respect
- Ensure efficient and friendly service from department staff
- Ensure department staff receives proper training
- Provide product information and educational materials to customers and staff
- Investigate and respond to customer requests
- Communications_
- Communicates honestly, openly and respectfully with everyone in the organization
- Communicates needs promptly and efficiently
- Resolves conflicts promptly; asks for assistance as needed
- Leadership and Supervision_
- Manage all aspects of the operations of the department, based on organizational standards and goals
- Ensure departmental plans and goals are implemented
- Attend, and participate in all regularly scheduled meetings
- Hold regularly scheduled team meetings
- Treat staff with consistency and fairness
- Human Relations_
- Adhere to and enforce all conditions of employment in compliance with provincial employment laws and the personnel policy manual
- Work with HR Manager to implement training materials and systems
- Take frequent opportunities to notice good work, using positive reinforcement
- Take initiative to identify and resolve problems before they escalate
- Conduct coaching, counseling and other disciplinary actions
- Work with HR to conduct investigations of complaints or grievances
- Ensure terminations are handled legally and professionally
- Department Operations_
- Working knowledge of and ability to perform all department functions
- Ensure that all food is efficiently and accurately produced
- Ensure displays and shelves are stocked, rotated and fronted
- Ensure that product condition meets department standards
- Ensure that un-sellable items are properly disposed
- Ensure appropriate inventory levels of department supplies
- Ensure equipment is maintained and properly serviced. Advise Store Manager of equipment repair/replacement needs
- Ensure daily communications of all operational issues
- Set daily priorities for supervisory staff to ensure productive work flow
- Work with the Store Manager to develop, revise and enforce department’s standard operating procedures
- Implement and oversee systems for inventory procedures
- Develop and implement systems to maintain accurate records of product cost, production and loss
- Perform all other duties as assigned by Store Manager.
- Purchasing_
- Purchase for department according to company guidelines
- Ensure adequate supply and selection of products
- Ensure accurate price labeling of products
- Communicate changes in order times and deadlines to Store Manager
- Personnel_
- Follow and enforce performance standards for department staff
- Schedule staff according to established weekly labor budget
- Arrange for coverage of vacant shifts and fill in as needed
- Participate in hiring process
- Conduct timely evaluations of staff
- Perform disciplinary actions using required document procedures
- Ensure daily communications of on-going operational issues
- Schedule and conduct regular team meetings
- Communicate necessary terminations to HR Manager
- Sanitation and Safety_
- Ensure employee standards of safety
- Ensure that department displays, coolers, work and storage areas, and sales floor are clean and orderly
- Ensure department meets all AHS requirements
- Ensure proper food handling and preparation
- Ensure that all required department staff have up to date required training

**As part of our values, we are committed to supporting inclusion and diversity at Community Natural Foods. We celebrate our differences, and everyone is welcome and supported. We're eager to meet people that believe in our purpose and who can contribute to our success in a variety of ways. We want everyone to bring their authentic selves here, to share our values, shape our vision and become p

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