Customer Service Representative
4 months ago
9821 50th Street Edmonton Alberta,T6A 3X5
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
**Compensation and Benefits**:
$32,600.00 - $44,000.00
**Pay Type**:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
**We’re here to help**
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
-
Customer Service Representative
2 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
2 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
3 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
4 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesSupervise...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesSupervise...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service.Key ResponsibilitiesSupervise and Train Staff: Lead and mentor our team members to ensure excellent customer service and efficient order processing.Address Customer Concerns: Respond to customer inquiries and resolve...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service.Key ResponsibilitiesSupervise and Train Staff: Lead and mentor our team members to ensure excellent customer service and efficient order processing.Address Customer Concerns: Respond to customer inquiries and resolve...
-
Customer Service Representative
5 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob Title: Order Desk AgentWe are seeking a highly organized and detail-oriented Order Desk Agent to join our team at Alta Appliance Service.Key Responsibilities:Supervise and Train Staff: Lead and mentor a team of staff members to ensure they are meeting their performance goals and providing excellent customer service.Act as Spokesperson: Represent Alta...
-
Customer Service Representative
5 days ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob Title: Order Desk AgentWe are seeking a highly organized and detail-oriented Order Desk Agent to join our team at Alta Appliance Service.Key Responsibilities:Supervise and Train Staff: Lead and mentor a team of staff members to ensure they are meeting their performance goals and providing excellent customer service.Act as Spokesperson: Represent Alta...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and maintaining a high level of customer satisfaction.Key...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and maintaining a high level of customer satisfaction.Key...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and maintaining a high level of customer satisfaction.Key...
-
Customer Service Representative
2 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Alta Appliance Service. As a key member of our order desk team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and maintaining a high level of customer satisfaction.Key...
-
Customer Service Representative
3 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly skilled and organized Customer Service Representative to join our team at Alta Appliance Service. As an Order Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Answer customer inquiries and provide information on our services...
-
Customer Service Representative
3 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly skilled and organized Customer Service Representative to join our team at Alta Appliance Service. As an Order Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Answer customer inquiries and provide information on our services...
-
Customer Service Representative
3 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly skilled and organized Customer Service Representative to join our team at Alta Appliance Service. As an Order Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide information on our...
-
Customer Service Representative
3 weeks ago
Edmonton, Alberta, Canada Alta Appliance Service Full timeAbout the RoleWe are seeking a highly skilled and organized Customer Service Representative to join our team at Alta Appliance Service. As an Order Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and provide information on our...
