Managed Services Operations Team Lead

3 weeks ago

St Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

**Managed Services Operations Team Lead**

**ABOUT AGLC**
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

**ABOUT INFORMATION TECHNOLOGIES**

IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

**ABOUT THE POSITION**

**Managed Services Operations Team Lead**
**Job Req**:1616
**Location**:St. Albert Office
**Division/Branch**:Information Technology / IT Operations
**Classification**:Under Review
**Status**:Excluded
**Employment Status**:Permanent Full Time
**Salary**:$0.00 - $0.00
**Closing Date: Until Filled**

**JOB SUMMARY**
Reporting to the Senior Manager, Managed Services and Applications, the Manager, Managed Services is a leadership role requiring technical knowledge and skills coupled with excellent leadership skills. The role is not expected to travel in the execution of their duties. This position will assist in the development of the Managed Services capability, budgets for IT and the business and will be responsible for budgeting all IT managed services contracted to AGLC, currently in excess of $5M.
The goal of this role is to lead a team of senior analysts in modernizing and evolving IT service delivery. The Manager, Managed Services is responsible for the support of a broad portfolio of on premises, cloud based, and hybrid solutions provided to the business. The Managed Services support model requires a collaborative approach with Corporate Services, IT Security & Risk Management, the Business areas, and vendors to ensure each solution in the portfolio has an Application Lifecycle Plan, a Vendor and Contract Management Plan, an IT Security Risk and Compliance Plan, and to ensure the required budgets and financial planning activities are carried out. The Manager, Managed Services will be responsible for ensuring that each solution in their portfolio has a long-term roadmap, or ‘pipeline’ that include these delivery milestones, and that the business area is fully engaged in, and satisfied with the solution management processes and outputs.
The Manager, Managed Services is also responsible for providing leadership to the team, which includes employee engagement and growth, employee performance management, project management (for day to day and divisional initiatives), resource planning, operational planning, and providing input into section tactical and strategic plans. This role will also ensure all section processes, procedures, templates etc. are documented appropriately.

**SKILLS/ABILITIES**
- A Degree (or equivalent) in Computer Science or a related discipline plus four years’ industry experience, or equivalent combination of experience and education.
- A minimum of four(4) years of progressive leadership in significant, complex IT projects and/or supervisory experience
- Experience with the identification and successful deployment of new IT technologies and processes in a medium to large IT organization
- Experience with solution design and analysis
- Strong technical background in a broad range of technologies
- Demonstrated leadership and team building skills
- Excellent organizational and time management skills
- Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively with colleagues and peers.
- Ability to assimilate information to create value and set direction with limited or ambiguous information (for example: creating net new processes and procedures)
- Ability to think critically and creatively, solve problems, make complex decisions, and build trust across the organization
- Ability to understand a strategic vision and the ability to integrate this vision into effective actions for themselves and their team.
- Ability to absorb new ideas and concepts quickly.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation.

**NOTE**:

- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstra

  • Team Lead, Network Infrastructure

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Team Lead, Network Infrastructure** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly...

  • Team Lead, St. Albert Centre

    6 days ago

    St. Albert, Canada Purdys Chocolatier Full time

    Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment. Job...

  • Team Lead, St. Albert Centre

    6 days ago

    St. Albert, Canada Purdys Chocolatier Full time

    Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment. Job...

  • Team Lead, St. Albert Centre

    6 days ago

    St. Albert, Canada Purdys Chocolatier Full time

    Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment. Job...

  • Operations Manager

    4 weeks ago

    St. Albert, Canada Oil City Signs Full time

    Oil City Signs and its associated companies are seeking a skilled and experienced Operations Manager to lead and oversee the day-to-day operations of our business. As the Operations Manager, you will play a critical role in coordinating the various aspects of digital printing and sign manufacturing. This role reports to the CEO and is focused on optimizing...

  • Team Lead, St. Albert Centre

    6 days ago

    St Albert, AB, Canada Purdys Chocolatier Full time

    Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment. Job type: Part-time , Permanent ...

  • Infrastructure Systems Team Lead

    6 days ago

    Prince Albert, Canada City of Prince Albert Full time

    **Position Overview**: In addition to supervisory responsibilities, the Team Lead will maintain and enhance the City of Prince Albert network environment and infrastructure, coordinating regular scheduled and critical maintenance of all network operating system hardware, software and related peripheral equipment in a virtual environment. The individual will...

  • Managed Services Analyst

    3 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Managed Services Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides...

  • Operations Lead

    4 weeks ago

    St. Catharines, Canada Sephora Full time

    **Job ID**: 223149 **Store Name/Number**: ON-Pen Centre (0842) **Address**: 221 Glendale Ave Space 77 & 78, St. Catharines, ON L2T 2K9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store...

  • Clinic Manager

    4 days ago

    St. Albert, Canada Summit Counselling Services Full time

    **Summit Counselling Services** **Pay**: $22-25/hr based on experience **Shifts will be **3 or 4 shifts/week, 8:30-2:30/3-9 M-F, Weekends 10-6. This position will start on a part time basis and will increase to FT weekday hours (approx 9-5) as we grow and require more administrative support. This role will report to the Director. **About Us** At Summit,...

  • ERP Payroll Lead Sme

    6 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **ERP Payroll Lead SME** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION TECHNOLOGIES** IT proudly provides the...

  • Answering Service Operator

    4 days ago

    St. Albert, Canada Skyhawk Transport Services Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public - Obtain and process information required to provide services - Order office supplies - Record and relay information - Schedule and confirm...

  • Manager, Vendor and Contract Management

    7 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Manager, Vendor and Contract Management** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This...

  • Operations Supervisor

    7 days ago

    St. Albert, Canada Connect Logistics | Supply Chain Full time

    Looking for a typical 9-to-5 job with a boss wholl tell you exactly what to do? Keep looking. This job isnt for you. If you need to succeed, youre driven to achieve, and you have what it takes to tackle whatever challenges the day brings... we want you on our team. DHL Supply Chain is a world-class company, and were looking for world-class people. People...

  • Manager, Payroll

    4 weeks ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Manager, Payroll** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This Corporate Services Division...

  • Manager, Liquor

    4 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Manager, Liquor & Cannabis Revenue** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT CORPORATE SERVICES** This Corporate...

  • Assistant Lead Machine Operator

    7 days ago

    Prince Albert, Canada Loram Full time

    **Job ID**: 19010766 **Job Category**: Operations **Location**: Prince Albert, SK **Job Title**: Assistant Lead Machine Operator **FLSA Status**: Non-Exempt **Department**:Fleet Operations **Reports to**:Assistant Manager, Fleet Operations **GENERAL DESCRIPTION / PURPOSE**: The Assistant Lead Operator is secondarily responsible for leadership and...

  • Manager

    3 days ago

    St. Albert, Canada Rivercrest Medical Clinic Full time

    Responsibilities: - Oversee daily operations of the department or team - Manage and supervise a team of employees - Develop and implement strategies to achieve department goals - Monitor and analyze market trends to identify opportunities for growth - Ensure efficient stock management and inventory control - Provide excellent customer service and resolve...

  • Security Operations Lead

    3 weeks ago

    St. John's, Canada Paladin Security Full time

    Security Operations Lead - Health Sciences Centre & Mobile OperationsJOB DESCRIPTION:The Security Operations Lead is a contributing member of Paladin Management Team and is responsible for the day-to-day operations of the Health Sciences Center campus and Mobile Security operation as a service provider to NLHS. The role operates predominantly during business...

  • Server Analyst

    5 days ago

    St. Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Server Analyst - Identity and Directory Services Analyst** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT INFORMATION...