Monitoring Station Operator

6 months ago


Midland, Canada Huronia Alarm & Fire Security Inc. Full time

Operators perform basic troubleshooting options with clients prior to escalating the call to the next level of service. Operators are responsible for completing reports and data entry.

**Responsibilities**:

- Take emergency and non-emergency calls
- Remain calm in high call/alarm volume situations
- Knowledge of standard signals and operating procedures for each signal
- Proficient in verification and dispatching of alarms
- Perform basic trouble shooting
- Ensure clear communication notes are taken and entered correctly
- Clear, polite, respectful communication with all clients
- Data entry and correspondence

**Qualifications**:

- High School diploma or equivalent, post-secondary education an asset
- Ability to follow procedures and regulations
- Excellent communication skills
- Knowledge of standard signals and operating procedures for each signal, would be considered an asset
- Incredible multitasking abilities
- Ability and proven experience working under pressure in high-stress situations
- Clear criminal record check

Huronia Alarm and Fire Security Inc. is an inclusive employer. Accommodations will be provided in accordance with the _Ontario Human Right’s Code and AODA._

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

Expected hours: 36 - 48 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person



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