Monitoring Station Operator
7 months ago
Operators perform basic troubleshooting options with clients prior to escalating the call to the next level of service. Operators are responsible for completing reports and data entry.
**Responsibilities**:
- Take emergency and non-emergency calls
- Remain calm in high call/alarm volume situations
- Knowledge of standard signals and operating procedures for each signal
- Proficient in verification and dispatching of alarms
- Perform basic trouble shooting
- Ensure clear communication notes are taken and entered correctly
- Clear, polite, respectful communication with all clients
- Data entry and correspondence
**Qualifications**:
- High School diploma or equivalent, post-secondary education an asset
- Ability to follow procedures and regulations
- Excellent communication skills
- Knowledge of standard signals and operating procedures for each signal, would be considered an asset
- Incredible multitasking abilities
- Ability and proven experience working under pressure in high-stress situations
- Clear criminal record check
Huronia Alarm and Fire Security Inc. is an inclusive employer. Accommodations will be provided in accordance with the _Ontario Human Right’s Code and AODA._
**Job Types**: Full-time, Permanent
**Salary**: From $18.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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