Customer Care Representative
2 months ago
**What We Offer**:
- Regular wage reviews
- Medical/dental benefits
- Company-matched pension plan
- Life and disability insurance
- Employee Shares Program
- Annual bonus
- Personal Milestone Recognition Program
- Numerous opportunities for internal advancement
- Social events twice a year
- Annual learning allowance
- A culture of collaboration and service excellence
**Contribution**:
- Organize and prioritize customer requests
- Research solutions for customers and present them in a helpful and friendly manner
- Collaborate with other E-Commerce team members to better serve our customers
- Help us learn from your customer care experiences
**Job Details**:
- Wage range $19.75 - $24.00 per hour (wage could be scaled based on experience)
- We provide Customer Care six days a week; this position will include some afternoon shifts (9:30 a.m. - 6:00 p.m.) and Saturdays (8:00 a.m. - 4:30 p.m.)
**Essential**:
- Completion of Grade 12
- Minimum of two years of experience providing customer care in a retail or wholesale business
- Passion for helping customers and creating a positive experience
- Ability to work effectively and problem solve within a team
- Ability to multi-task and prioritize work in a fast-paced and fun work environment
- Strong written and verbal communication skills
**Desirable**:
- Bilingual (English and French) written and verbal communication skills
Join our team and start having fun at work We look forward to hearing from you
- Andrew Sheret Limited is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We value our people by recognizing and developing outstanding individuals and promoting them within the company._
**Job Types**: Full-time, Permanent
Pay: $19.75-$24.00 per hour
Expected hours: 40 per week
Ability to commute/relocate:
- Victoria, BC V8T 1Z4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Call center: 1 year (required)
- Customer service: 1 year (required)
**Location**:
- Victoria, BC V8T 1Z4 (preferred)
Work Location: In person
Application deadline: 2024-09-30
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