Ops. Customer Services Representative

5 months ago

Victoria, Canada Gateway Services Inc Full time

**Route/Customer Service Rep**

**ABOUT Until We Meet Again.**:
Until We Meet Again is part of Gateway Services, which Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

**LOCATION**:587A Bay St, Victoria, BC V8T 1P5

**PAY**:$21/hour

**SHIFT SCHEDULE**:Full-Time 40-44hours per week. 8am to 4pm Monday to Friday. Some weekend call outs for pickups from emergency clinics when required. Will be required to do a 12-hour driving day every 3 weeks to visit a clinic in Port Hardy up island.

**SUMMARY**:
The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation. In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Operate a company vehicle along a pre-designed daily route for 8-10 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
- Pack and unpack the vehicle properly and with care.
- Act as an extension of the client care team - is the face of Gateway Services in the veterinary community.
- Continuously meet and communicate with veterinary staff.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues on-site whenever possible. Ensure issues are escalated to other team members when necessary.
- Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
- Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager
- Keep records on vehicle maintenance issues and communicates to Facility Manager
- Communicate and coordinate with other team members, as necessary.
- Provide feedback on the efficiency of the customer service process.
- Work with mínimal supervision
- Ensure service standards are met based on well established procedures.
- Manages difficulties to achieve positive results.
- Assist the operations staff when necessary.

**WHAT YOU NEED TO SUCCEED**:
**Education, Training & Qualifications**
- High school diploma or equivalent education
- Minimum of 12 months experience in a service industry, specifically related to driving.
- Valid driver’s license and clean driving record

**Skills & Abilities**
- Excellent problem solving skills by being able to develop solutions and quick thinking
- Proven team player who is flexible and adaptable.
- Energetic, self-motivated, and results oriented.
- Good verbal communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
- The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
- Safety - Committed to working in a safe environment
- Strong attention to detail

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

  • Customer Service Representative

    5 months ago

    Victoria, Canada Domino's Pizza | 655069 BC LTD Full time

    Hot job opening, fresh out of the Oven! The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the...

  • Customer Service Representative

    2 months ago

    Victoria, British Columbia, Canada RONA+ Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt RONA+, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll be the face of our company, ensuring that every customer interaction is positive and memorable.Key Responsibilities:Greet and engage with customers in a...

  • Customer Service Representative

    2 months ago

    Victoria, British Columbia, Canada RONA+ Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt RONA+, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll be the face of our company, ensuring that every customer interaction is positive and memorable.Key Responsibilities:Greet and engage with customers in a...

  • Customer Service Representative

    5 months ago

    Victoria, Canada Domino's Pizza Canada Full time

    At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!Hot job opening, fresh out of the Oven!The Customer Service Representative's role is crucial within the Domino's...

  • Customer Service Representative

    3 weeks ago

    Victoria, British Columbia, Canada CB Canada Full time

    Customer Service Representative Job DescriptionCB Canada is seeking a highly motivated and customer-focused Customer Service Representative to join their team in Victoria, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    3 weeks ago

    Victoria, British Columbia, Canada CB Canada Full time

    Customer Service Representative Job DescriptionCB Canada is seeking a highly motivated and customer-focused Customer Service Representative to join their team in Victoria, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    7 days ago

    Victoria, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Victoria is looking for a Customer Service Representative to provide exceptional customer service and ensure a positive shopping experience.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide friendly and efficient service to all customers.Maintain a clean and organized checkout...

  • Customer Service Representative

    4 weeks ago

    Victoria, British Columbia, Canada CB Canada Full time

    Customer Service Representative Job DescriptionCB Canada is seeking a highly motivated and customer-focused Customer Service Representative to join their team in Victoria, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    4 weeks ago

    Victoria, British Columbia, Canada CB Canada Full time

    Customer Service Representative Job DescriptionCB Canada is seeking a highly motivated and customer-focused Customer Service Representative to join their team in Victoria, BC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    4 months ago

    Victoria, Canada Pacificanna - multiple locations Full time

    **Overview** **Available Roles (James Bay)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying...

  • Customer Service Representative

    4 days ago

    Victoria, Canada Pacificanna - James Bay Full time

    **Overview** **Available Roles (James Bay)** - Part-time Customer Service Representative, 15-25 hrs/week (availability through upcoming Christmas holidays). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and...

  • Customer Service Representative

    5 months ago

    Victoria, Canada Pacificanna - Jubilee Full time

    **Overview** **Available Roles (Jubilee)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with...

  • Customer Service Representative

    2 weeks ago

    Victoria, British Columbia, Canada U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a motivated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers with...

  • Customer Service Representative

    2 days ago

    Victoria, British Columbia, Canada A2Z Detailing Inc. Full time

    Job Description for Customer Service Representative at A2Z Detailing Inc.We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at A2Z Detailing Inc. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.Key...

  • Customer Service Representative

    5 months ago

    Victoria, Canada Rentokil Initial Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...

  • Customer Service Representative

    2 weeks ago

    Victoria, British Columbia, Canada Rona Inc. Full time

    At RONA, we're committed to providing an exceptional customer experience. As a Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible service. Your responsibilities will include:Greeting customers and providing a warm welcomeAssisting customers with loading products into their carts or vehiclesBringing...

  • Customer Service Representative

    2 months ago

    Victoria, Canada GFL Environmental Full time

    GFL Environmental is looking for a **Customer Service Representative** to join our team in Victoria, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...

  • Customer Service Representative

    5 months ago

    Victoria, Canada Rentokil Initial Full time

    Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...

  • Customer Service Representative

    1 week ago

    Victoria, British Columbia, Canada McDonald's Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team as a Part-Time Crew Member.Key ResponsibilitiesProvide exceptional customer service by greeting guests, taking orders, and processing payments.Prepare and serve food and drinks in a fast-paced environment.Communicate effectively with peers and managers to...

  • Customer Service Representative

    4 weeks ago

    Victoria, British Columbia, Canada A2Z Detailing Inc. Full time

    Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at A2Z Detailing Inc. As a key member of our front-line team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesClient Communication: Respond to customer...