Customer Care Representative
2 months ago
**Contribution**:
- organize and prioritize customer requests
- research solutions for customers and present them in a helpful and friendly manner
- collaborate with other E-Commerce team members to better serve our customers
- help us learn from your customer care experiences
**Rewards**:
- Regular wage reviews
- Medical/dental benefits
- Company-matched pension plan
- Life and disability insurance
- Employee Shares Program
- Annual bonus
- Personal Milestone Recognition Program
- Numerous opportunities for internal advancement
- Social events twice a year
- Annual learning allowance
- A culture of collaboration and service excellence
**Job Details**:
- starting wage $19.75 - $24.00 per hour (wage could be scaled based on experience)
- we provide Customer Care six days a week; this position will include afternoon shifts (9:30 a.m. - 6:00 p.m.) and might include some Saturdays (8:00 a.m. - 4:30 p.m.)
**Essential**:
- completion of Grade 12
- at least two years of experience providing customer care in a retail or wholesale business
- a passion for helping customers and creating a positive experience
- the ability to work effectively and problem solve within a team
- the ability to multi-task and prioritize work in a fast-paced and fun work environment
- strong written and verbal communication skills
**Desirable**:
- bilingual (English and French) written and verbal communication skills
Since 1892, Andrew Sheret Limited has specialized in providing a large inventory of plumbing and heating products to customers in Western Canada. We attribute our continued success and growth to focusing on our customers' needs; this success is accomplished through the dedication, knowledge, and enthusiasm of all our team members at our 31 retail locations across Western Canada. Andrew Sheret Limited offers an energetic and fun work environment, competitive wages and benefits, a pension plan, and various employee training and incentive opportunities.
We look forward to hearing from you
- Andrew Sheret Limited is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We value our people by recognizing and developing outstanding individuals and promoting them within the company._
**Job Types**: Full-time, Permanent
Pay: $19.75-$24.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Overtime pay
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Store discount
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Victoria, BC V8T 1Z4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 2 years (required)
**Language**:
- professional English (required)
**Location**:
- Victoria, BC V8T 1Z4 (preferred)
Work Location: In person
Application deadline: 2024-10-28
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