Customer Success Representative

2 months ago


Victoria, Canada Focal Inc. Full time

**Job Title: Customer Success Representative at Focal**

**Location**: Victoria, BC (In-person preferred)

**Job Type**: Full-Time

**About Focal**: Focal is a dynamic and growing company specializing in digital marketing solutions for photographers. We are dedicated to helping our clients maximize their potential through targeted advertising and strategic account management. Our innovative approach focuses on booking weddings and optimizing ad performance to drive success for photographers around the globe.

**Role Overview**: We are seeking a motivated and skilled Customer Success Representative to join our team. In this role, you will manage a portfolio of photographer ad accounts with the goal of maximizing bookings and enhancing client satisfaction. You will play a key role in our operations, driving success through effective account management and strategic campaign oversight.

**Responsibilities**:

- Manage and optimize a set of photographer ad accounts to maximize bookings for weddings.
- Develop and maintain strong relationships with photographers, understanding their needs and business goals.
- Monitor and analyze account performance; adjust strategies as necessary to improve results.
- Work closely with marketing to implement effective ad campaigns that align with client objectives.
- Provide regular performance reports to both clients and internal teams.
- Assist in the onboarding of new clients, ensuring a smooth transition and setting the stage for success.
- Utilize CRM tools to efficiently track interactions and progress with clients.

**Qualifications**:

- Proven experience in sales.
- Strong understanding of digital marketing strategies and advertising platforms.
- Prior experience utilizing CRM software to manage client relationships and track performance.
- Excellent communication skills, with the ability to clearly convey complex ideas and data.
- Strong analytical skills with a proven ability to interpret and utilize data to drive decision making.
- Ability to work independently and manage multiple accounts effectively.
- Energetic and proactive approach to client management and problem solving.

**Compensation**:

- Competitive base salary.
- Attractive performance incentives based on account success and client bookings.

**Why Join Focal?**
- Be part of a vibrant and forward-thinking tech company that values creativity and innovation.
- Work in a supportive environment that encourages professional growth and development.
- Enjoy a role with significant impact helping clients grow their businesses and achieve their goals.

We look forward to hearing from you and possibly welcoming you to our team

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- CRM software: 1 year (preferred)
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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