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Member Services Agent

1 month ago

Vancouver, Canada Terminal City Club Full time

**JOB RESPONSIBILITIES**

As a Member Services Agent, you will be the first person our members see when they walk through the doors. With your strong customer service skills, can-do attitude, and welcoming manner, you provide consistently exceptional service for our members and their guests.
- Greet and welcome members and their guests to the Club
- Coordinate all Club member event reservations for both internal and external events, and assist Members with services including restaurant reservations, concert and event tickets and other reasonable requests
- Answer all incoming calls in a professional and timely manner; transferring calls to appropriate departments as needed
- Orient new members to the Club
- Demonstrate strong multitasking abilities to effectively manage various tasks and responsibilities concurrently.
- Assist with administrative duties including posting of member related purchases; monthly mail-outs of Member statements
- Effective handling and timely resolution of all general front-desk and Member enquires

**REQUIRED SKILLS & EXPERIENCE**
- Dedicated and self-disciplined with a sincere desire to provide excellent service; genuinely likes to serve people; can express a warm, caring, friendly attitude through a smile or gesture
- Readily acknowledge Members through practiced recognition of Club Members’ names
- Solutions-focused attitude to see all challenges resolved quickly and efficiently with better-than-expected results
- Impeccably groomed with a polite, attentive disposition
- Ability to research or an in-depth knowledge of the city and the services available
- Strong communication skills & Microsoft Office suite skills
- Develop and maintain a close and effective working relationship with other departments
- Calm demeanour particularly when called upon to help coordinate emergency response support if needed
- Flexible work schedule; available ‘hospitality hours’: weekdays and weekends, with extended hours for special events

**BENEFITS**

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering:

- Free Meals on Shift and Discounts at the Lion’s Pub
- Extended Health, Dental, Life and Paramedical Benefits for eligible Full-Time and Part-Time staff
- Employee Assistance Program
- Pension eligibility after 2 years
- Staff Outings, Social Committees and Events
- A Friendly, Welcoming Team
- Exciting Training Opportunities
- 'Talent Scout' Bonus

Pay: From $23.30 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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