Customer Service Agent Supervisor

4 weeks ago

Vancouver, Canada Harbour Air Group Full time

**NOW HIRING**

**CUSTOMER SERVICE AGENT SUPERVISOR, VANCOUVER**

**As the first contact with our customers, the Customer Service Agent Supervisor is eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute and lead a team, the successful applicant excels at providing friendly, professional and efficient service to each of our customers.**

**As the first contact with our customers, the Customer Service Agent Supervisor is eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute and lead a team, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.**

**WORK HOURS**: Shifts will vary based on operational needs. Shifts will include working weekends.
**LOCATION**: 1055 Canada Place, Vancouver
**TERM**: Full-Time Temporary
**DEPARTMENT**: Ground Operations
**COMPENSATION AND BENEFITS**: Competitive wage, extended health benefits, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, uniform, staff events and much more

**Responsibilities and Expectations**
- Providing guidance and assistance in training of new staff
- Give direction, schedule breaks, and setting the pace for the crew
- Working with management in achieving company and departmental goals
- Checking in and greeting customers
- Making reservations and taking payments
- Responding to customer inquiries
- Gate operation and flight closure
- Aircraft weight and balance checks
- Other general counter and administrative duties as required

**Qualifications/Assets**
- Superior customer service skills - willing to take service to a higher level
- Proven ability to be an effective member of a team
- Ability to multi-task and prioritize assignments in a fast-paced environment
- Previous supervisory experience is an asset
- Demonstrated computer knowledge and experience working in a Windows based platform
- Ability to work flexible schedules including evenings, weekends, and holidays
- Experience as a Customer Service Agent is an asset
- Experience in the Aviation industry or Airport is an asset

**ABOUT HARBOUR AIR GROUP**
- Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA.
- Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honored as the recipient of numerous awards including Canada’s Best Managed Companies, BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures.

Agent Supervisor, Vancouver

**DEADLINE**: Open until filled
- Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. _
- Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve._

**Benefits**:

- Dental care
- Employee assistance program
- Flexible schedule
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC V6C 0C3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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