Member Services Agent

3 weeks ago

West Vancouver, Canada Hollyburn Country Club Full time

**MEMBER SERVICES AGENT (FT) - We offer an excellent benefit package, staff meal program and generous rewards and recognition programs**

**The Club**: Hollyburn Country Club is a premier private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business.
- Our Club is a home away from home for many of our Members.
- We believe in living our values: Community, Respect, Hospitality, Evolve and Magic

**The Position**: We are looking for someone who is passionate about creating a welcoming experience for Members and guests alike. We are looking for a full-time Member Services Agent to work evenings and weekends.
- We offer an excellent benefit package for part-time and full-time employees.
- We also offer an internal staff meal program.

**Requirements**:

- **Available to work evenings and weekends**:

- Ability to exercise discretion and maintain a high level of integrity
- You are a problem solver with a positive and professional attitude
- Proficient with Microsoft Excel, Word and PowerPoint
- **Own transportation is an asset due to the Club’s location**:

- You agree to get a Police Information Check with a vulnerable sector search

**Responsibilities**:

- Responding to Member queries and providing information regarding all Club services and amenities.
- Handling Member payments and account inquiries
- Managing a switchboard; answering calls and addressing immediate inquiries and/or transferring them to the relevant department

**Equal Opportunity Employer**: Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

**Salary**: $20.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Evening shift
- Every Weekend

Application question(s):

- Are you available to work evenings and weekends?

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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