Member Services Agent

7 months ago


West Vancouver, Canada Hollyburn Country Club Full time

**MEMBER SERVICES AGENT (FT) - We offer an excellent benefit package for full-time employees, an in-house staff meal program and generous rewards and recognition programs**

**The Club**: Hollyburn Country Club is a premier private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business.
- Our Club is a home away from home for many of our Members.
- We believe in living our values: Community, Respect, Hospitality, Evolve and Magic

**The Position**: We are looking for a full-time Member Services Agent to work evenings and weekends.

**Requirements**:

- **Evening and weekend availability**:

- **Own transportation is an asset due to the Club’s location**:

- Ability to exercise discretion and maintain a high level of integrity
- You are a problem solver with a positive and professional attitude
- Proficient with Microsoft Excel, Word and PowerPoint
- You agree to get a Police Information Check with a vulnerable sector search if you are 22 or older

**Responsibilities**:

- Responding to Member queries and providing information regarding all Club services and amenities.
- Handling Member payments and account inquiries
- Managing a switchboard; answering calls and addressing immediate inquiries and/or transferring them to the relevant department
- Other duties as assigned by Member Services Supervisor

**Perks & Benefits**:

- Work with an awesome team We love to work hard but we have fun doing it
- Access to one of the best benefits packages for full-time employees
- Access to our in-house staff meal program
- Free on-site parking
- Hollyburn-provided uniform and tools to get the job done
- Employee Assistance Program (EAP)
- Quarterly staff events, generous recognition, and much more

**Equal Opportunity Employer**: Hollyburn Country Club is an Equal Employment Opportunity employer.
We celebrate and take great pride in providing equal opportunities to all applicants and employees.

Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds.

**Salary**: $20.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- West Vancouver, BC V7S 2S5 (required)

Work Location: In person



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