Customer Support Agent

2 months ago

Montréal QC, Canada Dealer Inspire Full time

**Be essential at Cars Commerce Canada**:
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we **Rise Together **- putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be **Open to All**, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is **Caring to Challenge** and **Taking Ownership**, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, **Doing the Right Thing**, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. Awarded the **2024 Best Places to Work by Built In**, **we're obsessive about the employee experience**. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

**ABOUT THIS ROLE**:

- Analyze and resolve incoming or scheduled support requests in accordance with the company's SLAs while maximizing customer satisfaction.
- Resolve complex product-related issues and collaborate with other departments to ensure a quick and effective resolution.
- Escalate more complex issues to higher-level support teams and/or management, and ensure communication with customers as needed.
- Provide fast and efficient service to customers in accordance with department guidelines and policies.
- Stay updated on the evolution of internal knowledge as well as our training processes, accessible on our sharing platforms, in order to accurately respond to customer inquiries.
- Utilize in-depth product knowledge to inform customers about product features or additional services to meet their needs.
- Support the maintenance and hygiene of data by accurately documenting interactions with customers and adding notes in all relevant systems.
- Be an ambassador for our customer experience by ensuring that various opportunities for process, system, or technology improvements are communicated to management or the product team.

**ABOUT YOU**:

- Bachelor's degree in a technical field (computer science, technology management, etc.) OR equivalent professional experience.
- Two (2) years of experience in customer service or technical support.
- Excellent communication skills (verbal and written) in French and English.
- Ability to quickly and effectively analyze a problem, determine its cause, take appropriate measures to resolve it, and follow up with the relevant parties.
- Capable of presenting information clearly and structured, including the ability to convey technical concepts to non-technical users.
- Skilled in providing excellent support to our clients by actively listening to their needs and properly investigating to gain a complete understanding.
- Aptitude for quickly developing relationships with others and adapting to different communication styles. Able to interact with colleagues and clients easily.
- Ability to comfortably manage high-pressure situations.
- Competence in multitasking and possessing strong time management skills.
- Aptitude for working with various web platforms, including Zoho, Jira, BrowserStack, Wikis, etc.
- Strong adaptability and learning ability in a constantly evolving industry.
- Aptitude for working with a high degree of autonomy.

**Preferred**:

- Experience in the digital automotive sector is a plus (website content editing, syndication, technical support).
- Proficiency with Google or Microsoft Workspace: Excel, Sheets, Docs, Slides, etc.
- Bilingual in French and English.

**#LI-SY #LI-REMOTE**:
**Our Comprehensive Benefits Package includes**:

- Medical, Paramedical & Dental Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Paid holidays
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
- California Applicants: Click _here_ to review our California Privacy Policy for Applicants. For current employees, please click _here_ to review our California Privacy Policy for Employees._

  • Traffic & Customs Agent

    1 month ago

    Montréal, QC, Canada CMC Électronique Full time

    **Why join our import and export team?**: CMC electronics is one of the world’s most innovative companies in the aerospace industry. We are currently looking for a Traffic & Customs Agent. As a Traffic & Customs Agent you will be coordinating the import shipments from all over the world and exporting our products to customers world-wide. You must be a...

  • Support Service Agent

    4 months ago

    Montréal, QC, Canada ACP Marketing Canada Inc. Full time

    ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel...

  • Customer Support Agent

    6 months ago

    Montréal, Canada Dealer Inspire Full time

    **Customer Support Agent** Inventory & Syndication Analyst - Bilingual English - French_ - Location: Montréal, QC_ In addition to financial compensation, benefits include: - 18 days of paid time off - Comprehensive Health & Dental Insurance plan, includes vision care - Monthly stipend to put towards home office improvements - Mac or Windows equipment...

  • Customer Service Support Agent

    6 months ago

    Montréal, Canada CTConsultants Full time

    **CTC007428 - Customer Service Support Agent**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Remote**: **Description**: Roles and Responsibilities: - Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and - resolve network issues and business...

  • Agent Soutien Fiscal

    4 months ago

    Montréal, QC, Canada Thomson Reuters Full time

    **ENGLISH VERSION FOLLOWS** **Titre: Agents au soutien fiscal - postes contractuels / Télétravail** **À propos du poste** Dans cette opportunité en tant qu'**Agent de Soutien fiscal**, vous allez: - Assurer le soutien à la clientèle en matière de fiscalité par téléphone et courriel, pour notre gamme de logiciels d’impôts pour Professionnels...

  • Agent Support Téléphonique

    19 hours ago

    Montréal, Canada DXC Technology Full time

    Agent support téléphonique / It Customer Support Agent REMOTE **Nos services DXC Modern Workplace permettent aux employés des clients de** trouver, de comprendre et d’interagir facilement avec le service informatique et leurs collègues à tout moment, n’importe où et sur n’importe quel appareil. Nous offrons une expérience personnalisée qui...

  • Customer Technical Support Agent

    7 months ago

    Montréal, Canada Guillemot Corporation Full time

    _**Customer Technical Support Agent (English - Spanish)**_ To join our team today means taking part in ambitious projects on an international scale and sharing in our values: a culture of openness with regard to needs and uses, innovation, respect, collaboration and solidarity. We are looking for a **Customer Technical Support Agent**: Part of the North...

  • Customer Relations Agent

    4 months ago

    Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Customer Relations Agent--bilingual

    2 months ago

    Montréal, QC, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law. We are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**:...

  • Customer Solutions Agent

    4 months ago

    Montréal, QC, Canada Coca-Cola Canada Bottling Limited Full time

    **About This Opportunity**: As a full-time Bilingual Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer...

  • Oxio Technical Support Agent

    7 months ago

    Montréal, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Customer Service Agent

    4 months ago

    Montréal, QC, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Operational Support Agent

    7 months ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is...

  • Operational Support Agent

    7 months ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating teleworking environment where team cohesion is essential. And...

  • Team Lead Customer Support

    3 days ago

    Montréal, Canada MavTek Inc. Full time

    MavTek is proud to be an equal opportunity workplace dedicated to hiring and nurturing a diverse workforce._ **We're looking for a Team Lead, Customer Support to join our established, well-structured, and fun team. It might be you.** The Team Lead, Customer Support plays a meaningful role in directing a team of customer-facing Support Agents. Your hands-on...

  • Customer Service Agent

    1 month ago

    Montréal, QC H2X 2V4, Canada Boutique 1861 Full time

    **Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...

  • Internal Customer Support Agent, It

    3 months ago

    Montréal, QC, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Customer Support Specialist

    2 days ago

    Montréal, Canada Voxdata Full time

    Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you! Join a community of people for whom mutual aid, problem solving and collaboration are fundamental values. **On a daily basis, agents have the following responsibilities**: - Establish a climate of trust conducive to client...

  • Customer Service Agent, Financing

    1 month ago

    Montréal, QC, Canada National Bank of Canada Full time

    Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your job** - Take calls from clients - Answer questions related to financing products (personal...

  • Customer Service Agent

    6 months ago

    Montréal, Canada Boutique 1861 Full time

    Company Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...