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Studio Support Coordinator
4 months ago
We are hiring a studio support coordinator to join our Victoria team.
As the first point of contact for the Lab downtown community and the general public, the studio support coordinator ensures a friendly, supportive and enthusiastic welcome to the studio, responds to student inquiries and directs volunteers of the space with daily tasks, and cleaning tasks as needed.
We are looking for yogis and movers who are natural solution focused leaders and who enjoy a fast paced environment. You are efficient and organized, independent worker who values community, integrity and kindness as much as we do
We can't wait to meet you
The Studio Support Coordinator is responsible for facility support, ambassador program overview, program support, and client services. Working collaboratively with the Director of Operations and the daytime studio support, the role is dynamic and fosters a relationship that is responsive to the needs of our community.
Facility Support
- Accountable for attention to detail in facility maintenance and cleanliness.
- Responsible for monitoring and ordering supplies.
- Create and update signage for facility updates and retail merchandise.
- Ensure the supply room is optimally organized, functional and tidy.
- Ensure faculty is santised as per the BC Government regulations and complete ambassador tasks as required if the scheduled ambassador is absent.
- Oversee the deep clean schedule and coordinate tasks lists with the ambassador team.
- Provide on-call coverage for emergency repair/facility support when the Director of Operations is on vacation/scheduled time off.
Client Service Support
- Demonstrate excellent customer service skills including clear communication, focus on solutions, consistency and responsiveness.
- Represent Yoga Lab philosophy and values in all interactions with the community
- Responsible for administrative tasks including support on Front Desk check ins and sales, student account support and reconciling sales transactions.
- Redirect student concerns to the Director of Operations when necessary and appropriate.
Program Support
- Support new teachers to our community with facility orientation and onboarding
- Support the Director of Operations in the rollout of workshops and pre registered series, including, but not limited to: facility changes, system updates, and procedure development.
- Provide ongoing administrative and facility support to faculty including, but not limited to: memberships, sales, scheduling, Mindbody updates, room cleanliness and set-up.
- Contribute as required to the development and rollout of future programming opportunities.
Ambassador Program
- Ambassadors are studio members who support the cleanliness and care of the facility in exchange for free yoga.
- Accountable for Ambassador Program support working with the Ambassador coordinator.
- Support and oversee the efforts of the Ambassador coordinator for growing the program and providing training to new and existing ambassadors.
- Support and oversee the tasks of specialty ambassador roles as required.
- Facilitate open communication channels among the ambassador team for finding subs and filling vacancies.
- Ensure the Lab Ambassador Resource Guide is up-to-date and changes are communicated to ambassadors.
- Monitor facility cleanliness and follow up diligently to ensure health order and care standards are met.
- Create opportunities for feedback and evaluation with team members.
- Coordinate regular meetings with Ambassador coordinator and Operations Director to identify priorities, challenges and solutions.
Health and Safety
- Be a champion for a healthy and safe work environment by communicating and following health and safety protocols in the studio.
- Responsible for following up on health and safety concerns and incidents.
- Attention to facility cleanliness and upkeep is of high priority.
**Requirements**:
- Technical competence in CRM systems (Mindbody preferred) Google suite, Slack, Asana, and Canva preferred.
- Ability to work independently in a dynamic studio environment.
- Excellent time management, organization and prioritization skills.
- Strong written and verbal communication skills.
- Creative, innovative and solution focused.
- Love for all things yoga and wellness.
- Access to a vehicle an asset
Details
- 4% vacation pay
- Unlimited yoga classes
- 30% off Yoga Lab retail, 15% off Lululemon merchandise (excludes food/beverages)
- Discount on YTT
**Job Types**: Part-time, Internship / Co-op
Contract length: 12 months
Part-time hours: 15 per week
**Salary**: $18.00 per hour
**Benefits**:
- Flexible schedule
- Wellness program
Schedule:
- 4 hour shift
- Evenings
- Every Weekend
COVID-19 considerations:
Masks are are optional, full sanitization of touch points frequently, stay home if sick encouraged, everyone is double vaccinated.
**Education**:
- Secondary School (preferred)
**Experience**:
- administrative assistant: 1 year (preferred)
- receptionist: 1 y
