Settlement Coordinator

7 months ago

Toronto, Canada JIAS Toronto Full time

**Settlement Coordinator**

JIAS Toronto is a not-for-profit corporation dedicated to helping immigrants with resettlement in the Greater Toronto Area. JIAS Toronto assists lawfully admitted immigrants and refugees in meeting basic financial, social, legal, and other requirements of immigration. We work to advance the well-being and social integration of newcomers by providing a full range of outreach, support, counseling, training, and referral resources.

We are currently looking for a
**Settlement Coordinator** to join our team. As a part of the Settlement team, you will be responsible for is responsible for providing support and assistance to a team of front-line settlement workers and their newcomer clients. This position includes a combination of activities to support JIAS clients, such as booking appointments or arranging transportation, as well as activities to support JIAS staff, such as identifying resources for clients. This is a one-year, full time contract position.

**RESPONSIBILITIES**:

- Support the settlement team with ad hoc tasks such as researching a need for a particular client.
- Support clients by connecting them to critical resources such as housing.
- Coordinate with agency contractors such as translators to ensure proper procedures are followed.
- Ensure accurate and timely data collection for internal and external record-keeping in accordance with Agency and professional standards.
- Participate in regularly scheduled internal meetings to understand Settlement Worker and their client needs as well as programs, services, and other supports for newcomers.
- Participate in regularly scheduled interagency meetings to represent JIAS and exchange sector information.
- Develop and maintain policies and procedures to support and clarify the day-to-day operations of the settlement team.
- Other duties as assigned or required.

**REQUIRED QUALIFICATIONS**:

- Post-Secondary degree/diploma required, with a degree in a social service field preferred.
- Previous experience working with newcomers to Canada or other vulnerable populations preferred.
- High proficiency in Microsoft Office Package (Word, Excel, Outlook, and PowerPoint).
- Experience using client record management systems.
- Demonstrated ability to establish rapport, credibility and build strong relationships with clients and colleagues and external stakeholders.
- Excellent communication, organizational and interpersonal skills.
- Must be a team player and able to support multiple clients and settlement workers simultaneously.
- Must be very detail oriented.
- Ability to work in fast paced environment and meet deadlines
- Fluency in at least one language that relates to the agency client base is required, e.g. Russian, Ukrainian, Tigrinya, Farsi, Dari, Pashto.

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