Settlement and Community Services Worker

5 months ago

Toronto, Canada Mennonite New Life Centre of Toronto Full time

**Job Posting**:Settlement and Community Services Worker

**Hours**:35 hours per week

**Duration**:8 weeks

**Remuneration**:$16.55 per hour

**About the Organization**:
The Mennonite New Life Centre (MNLCT) is a vibrant, multi-cultural settlement agency for newcomers to Canada. The Centre provides a variety of settlement services, including information/orientation, language instruction, mental health supports and capacity building workshops, public education and bridging to employment. The Centre is a tech-forward charity that utilizes technology solutions to meet the needs of its stakeholders.

**About the position**:
The Settlement Worker is responsible for providing settlement and integration assistance to newcomers including permanent residents, refugees and other vulnerable communities. A key aspect of the Settlement Worker’s role is to deliver accurate services and information so clients can make informed decisions about their life in Canada. This position reports directly to the Settlement Program Manager who will mentor and guide the incumbent selected for the role.

**Responsibilities**:

- Welcome and register new and returning participants and families to the Settlement Program; Complete initial intake and needs assessments to identify client strengths and needs and make appropriate referrals, providing ongoing support and assisting them to achieve their goals.
- Participate, where and when appropriate, in community meetings and coalitions to better advocate for the outcomes of clients.
- Post regularly about the programs and services by the MNLCT on all the Centre’s social media channels, encourage clients to access information via MNLCT mobile app and contribute to the sector through narrative/blog posts and webinars, where and when appropriate.
- Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual clients, including the maintenance of clear and concise case notes; enter client information and follow-up sessions on our internal database (APRICOT) on a regular basis.
- Work to connect clients with available resources and information and the communities they live in.
- Input, track, report, and disseminate all relevant information in internal and external databases. Dissemination includes the creation and oversight of a systematic approach to information sharing both with funders and other relevant external partners.
- Attend and actively participate in team and program meetings and other client-related meetings as required.
- Work independently and collaboratively with other settlement workers to identify and address practical needs associated with resettlement stress coordinating efforts to prioritize tasks and meet program needs.
- Encourage clients to access other relevant MNLCT programs and services available.
- Act as a positive role model for clients and fellow staff through living the values of the MNLCT and following all the guidelines, policies, and procedures.
- Ensure all intake and settlement services tasks are completed accurately and in a timely manner, including all paperwork associated with the delivery of services.
- Engage in data collection and analysis.
- Work in a hybrid service provision model provide digital literacy training to clients.
- Other related duties as assigned.

**This position supports two local priorities in Toronto Centre**:

- Offers services to support specific target groups such as visible minorities, youth. Youth benefit from receiving services but also by acquiring new knowledge, skills, and abilities.
- Offers services to support newcomers and refugees, additionally to supporting newcomers and provides refugee youth with opportunities to develop new skills while revisiting previously learned knowledge to support vulnerable communities.

**Qualifications**:

- Knowledgeable of newcomer services and resources available in the GTA.
- Experience in client services, reception and administration or related field.
- Warm and welcoming attitude.
- Understanding of the newcomer experience.
- Excellent communication and interpersonal skills.
- Passion for people and social justice. Empathy, cultural sensitivity and anti-oppression approach.
- Fluency in two languages: English and Spanish. Other language skills an asset.
- Proficient computer skills in MS Outlook, MS Office, electronic filing.
- Ability to handle multiple tasks in a professional manner

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