Field Service Specialist

7 months ago


Toronto, Canada Demant Full time

**Scope**:
We are looking for a Field Service Specialist responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

Ottawa, ON

**Responsibilities**:

- Support your assigned region/locations to maintain customer contacts with Hearing Clinics, Education Centres and Hospitals
- Installation/set-up of product equipment for customers
- Complete on-site repairs (when possible), service of diagnostic equipment, manage service. schedules/contracts, overall equipment troubleshooting and support for customers
- Provide customer information for potential new equipment
- Responsible for keeping customers satisfied by maintaining the adequate technical operation of all our diagnostic devices
- Provide on-site software support for our Demant diagnostic products including updating software
- Perform equipment calibration and maintain required documentation in our systems
- Update technical knowledge through provided online education modules from equipment manufacturers
- Other duties as assigned by Manager

**Requirements**:

- A post-secondary degree in a service product field is required (Computer Repair, electronics, technology, medical diagnostic equipment, mechanical repair, or equivalent)
- Able to travel domestically (60% day travel, 20% overnight travel)
- 2+ years experience working in a technical service environment
- 2+ years experience working with the selling of products/repairs, warranties, annual services
- Experience in installing, calibrating, repairing and maintaining electronic equipment
- Ability to inspect and test electronic equipment and assemblies
- Outstanding attention to detail and strong organizational skills
- Ambition to learn will help you stay current with technical changes on products and internal processes
- Technically minded and have a high degree of adaptability and flexibility
- Proficient with Microsoft Office products (word, excel, PowerPoint)
- Project a positive and confident attitude focused on meeting and exceeding customer expectations
- Excellent verbal and written communication

**Why should you work with us?**:

- Competitive salary with annual reviews
- Excellent medical benefits including dental, vision and health, and Employee Assistance Program
- Group RRSP contributions
- Three weeks of vacation
- Six paid personal days
- Fitness/exercise spending account
- Dynamic work atmosphere
- Career development programs and opportunities



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