Field Service Specialist

5 days ago

Toronto, Canada Demant Canada Full time

**Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.**

**Purpose**: Reporting to the Territory Sales & Service Manager, the Field Service Specialist is responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

**Role and Responsibilities**
- Support assigned region/locations and maintain customer contacts with Hearing Clinics and hospitals
- Selling of product equipment (listening devices, hearing accessories) to customers
- Installation/set-up of product equipment for customers (hearing equipment, sound booths, etc.)
- On-site repairs, conduct diagnostics on equipment, manage service schedules/contracts
- Phone support for customers and provide information for potential new equipment
- Attend trade shows, conferences
- Provide Hospitals and clinics with product demonstrations and training
- Maintain customer satisfaction by ensuring adequate technical operation of all our medical devices
- Troubleshoot equipment on a technical level with customers over the telephone
- Provide software support for our products for customers
- Provide unit upgrades or product enhancements
- Provide equipment, calibration, hardware, software and service support to our customers
- Provide phone support, repair support and be the product expert within your assigned region
- Support for maintenance and diagnostic equipment, both in-house and on-site
- Plan and coordinate technical activities such as product bench repair, telephone technical support to customers, troubleshooting, testing and repairing various products
- Perform equipment calibration and maintain required documentation in our systems
- Stay current with technical changes on products and internal processes
- All other duties as assigned

**Qualifications**
- Post secondary Diploma or Degree in a service product field is required (Computer Repair, Electronics technology, medical diagnostic equipment, mechanical repair, or equivalent)
- Ability to travel domestically (60% day travel, 20% overnight travel)
- 2+ yrs experience working in a technical service environment
- 2+ years experience working with the selling of products/repairs, warranties, annual services
- Experience in installing, calibrating, repairing and maintaining electronic equipment
- Ability to inspect and test electronic equipment and assemblies
- Outstanding attention to detail and strong organizational skills
- Ambitious and hunger for continuous learning
- Technically minded and have a high degree of adaptability and flexibility
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Project a positive and confident attitude focused on meeting and exceeding customer expectations
- Excellent verbal and written communication skills and interpersonal skills to interact with customers
- Bilingual (French/English) is an asset

**Why should you work with us?**
- Competitive salary with annual reviews.
- Excellent medical benefits including dental, vision and health, and Employee Assistance Program.
- Group RRSP contributions.
- Three weeks of vacation.
- 6 paid floater/personal days
- Fitness/exercise spending account.
- Dynamic work atmosphere.

**Accommodation**

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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