Digital Merchandiser and Warranty Administrator

1 month ago

Vancouver, Canada Silver Chef Full time

**Join our Team**

SilverChef is a hospitality finance company with a passionate and energetic team. We have been around for close to 40 years and have international offices in Australia, New Zealand, multiple offices in Canada and an emerging US presence. This team is driven by a powerful sense of purpose, an encouraging culture, and opportunities to grow into specialized roles. We are also BCorp accredited and have an aggressive growth plan over the next few years.

**Check out some of the benefits we offer**:

- Multi-year recipient of Canada's Top Employer Awards
- Competitive compensation package PLUS bonus component
- A market leading extended health benefits package, as well as a health and wellness spending account
- 4 weeks of vacation a year
- Hybrid work environment
- Paid volunteer days so that you can contribute back to our community
- A downtown location near transit
- We are an accredited BCorp which means we see _‘Business as a Force for Good’_

More About the Role

This role ensures the timely listing and optimal presentation of our re-marketed (‘Certified Used’) products onto our Online Store through Shopify. Over time, this person will be the expert in asset details, product trends, and pricing. This role also oversees all warranty cases for our Certified Used commercial equipment, handling customer care issues with empathy and urgency.

Specifically, your role will include:

- Process and update all returning commercial assets across multiple asset management systems for website upload._
- Research and update asset pricing based on current market trends and values.
- Handle warranty and service call requests promptly and professionally, ensuring timely resolutions.
- Liaise with dealer partners, service technicians, and customers to resolve asset-related inquiries.
- Must be able to take initiative and think creatively, outside of standard process, to assist customers where necessary.
- Provide monitoring and reporting on warranty issues and expenses, with the objective of consistent improvement of our overall customer experience.
- Assist with departmental coverage during absences and provide additional support as required.
- Optimize Shopify product categorization, tagging, and navigation to enhance the shopping experience and improve searchability.
- Use Salesforce to ensure all product information, images, and pricing are accurate and up to date.
- Persistently coordinate with suppliers and logistics teams to manage stock levels and ensure timely product availability.

Skills to Thrill
- 2+ years digital merchandising or e-commerce e
- Previous experience with Shopify and Salesforce preferred
- Effective communication skills, both written and verbal
- Exceptional organizational skills and proven ability to multi-task varied skills
- Excellent customer service orientation
- Detail Oriented with a passion for E-commerce or visual presentation
- Strong level of Interpersonal skills including the ability to liaise, advise and interact well with other staff members and customers
- Proactive & solutions-focuses approach to problem solving
- Self-motivated and able to work autonomously
- Strong rapport & relationship building skills
- High quality planning, organisational and problem-solving skills
- Sound computer literacy skills
- Energetic and flexible team player
- Experience using CRM Systems
- SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation, and beliefs - because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams._

If this sounds a like role that interests you, we would love to hear from you

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