Common Property Warranty Coordinator

6 months ago

Vancouver, Canada Wesgroup Properties Full time

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.7 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next five years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY

Wesgroup is poised for substantial growth over the next several years and in preparation for this exciting and challenging phase, we are actively seeking a highly engaged, driven and experienced Common Property Warranty Coordinator to join our team.

KEY ACCOUNTABILITIES
- Coordinate initial review appointments alongside Wesgroup and or relevant trades, ensuring seamless communication with strata and homeowners for project access. Conduct regular site visits to oversee trade review and repairs, providing progress updates internally and to the strata. Collaborate with the Common Property Warranty Supervisor, assisting with preparatory tasks and on-site support as needed.
- Compile and update all Travelers Warranty Record of Claim reports for the 15-month, 2-5-10 year warranty periods. Regularly provide updated reports to Travelers and applicable strata property management contacts.
- Create and process purchase orders and process expense reports as required in Yardi and Concur and prepare cheque requisitions as required.
- Assist with reviewing architectural, mechanical, electrical, and other applicable drawings to support service request reviews via Plangrid and Autodesk As required, refer to the BC Residential Construction Performance Guide to assist with validity of warranty for submitted service requests.
- Schedule and facilitate common property warranty meetings. Update and circulate meeting minutes and update all service requests on CRM. Revise Common Property Process Documents SOP’s as required.
- Provide site administration reception coverage opening and closing duties as needed that includes being the first line of contact for homeowners that visit the Customer Care office and assist/support with any questions.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- High School Diploma/GED required
- 2-year College, Trade or Technical Diploma in construction is an asset
- Minimum 1 year Administrative, Customer Care or Construction experience
- Background in construction, with the ability to read and interpret drawings is an asset
- Administrative support including exceptional understanding of Microsoft Outlook, Excel and Teams.
- Excellent verbal and written communication skills for effective collaboration between trades and internal and external teams
- Scheduling experience to ensure timely completion of tasks and projects.
- Some physical effort may be required.

EXPECTED COMPENSATION
- The expected salary range for this role is $60,000 - $65,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
- Annual Bonus Program - Wesgroup also offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial, and overall success.

WHAT WE OFFER
- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives that foster Wesgroup’s culture.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs. Wesgroup also covers the cost for all employees to attend two fitness classes per week at partnering fitness facilities to promote wellbeing.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year and give back to our communities.
- Stocked kitchens with healthy (and not-so-healthy) snacks, fresh fruit and veggies, sparkling water, premium coffees and teas with a wide range of dairy alternatives to support your daily caffeine hit.
- A brand-new, beautifully designed office downtown with incredible views of the ocean and

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