Merchant Support Specialist

7 months ago

Montréal, Canada Nuvei Full time

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

**WE ARE NUVEI.** Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your Mission**

A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.

Merchant Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

**Key responsibilities include, but are not limited to**:

- Shifts: 24/7
- Answer inbound customer service and technical support calls from our merchants.
- Answer inbound customer service and technical support calls from our merchants.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.

**Qualifications include, but are not limited to**:

- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
- US and Bulgarian Employees: Fluent in English
- Canadian Employees: Fluent in Both French and English

**Working Language**
- English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
- French (written and spoken) is required for any position located within Quebec.

**DESCRIPTION DE POSTE - Spécialiste, support aux marchands**

En tant que spécialiste, support aux marchands, vous apprendrez à vous adapter aux nouveaux développements tout en établissant un plan de carrière à long terme dans le secteur des technologies financières

**Tâches principales / Responsabilités**
- Répondre aux appels entrants du service à la clientèle et du support technique de nos marchands.
- Utiliser la documentation et les ressources de soutien disponibles pour agir avec précision.
- S'appuyer sur le professionnalisme et le tact pour résoudre des situations parfois critiques ou difficiles.
- Assurer une résolution rapide et efficace des demandes des marchands.
- Identifier les tendances et les signaler afin de promouvoir l'amélioration continue des processus.
- Effectuer toute autre tâche connexe jugée essentielle au succès de l'entreprise et à la satisfaction de nos marchands.

**Vous êtes la personne idéale pour ce poste si**:

- Vous aimez travailler au sein d'une équipe tout en assumant vos responsabilités personnelles.
- Vous appréciez la création d'un travail de haute qualité.
- Vous êtes capable d'exécuter des processus bien documentés et de rechercher des solutions lorsqu'il y a des lacunes dans la documentation des processus.
- Vous êtes stimulé par le développement des compétences professionnelles et les opportunités d'apprentissage en général.
- Vous êtes fier de votre capacité à résoudre les problèmes.
- Vous êtes toujours à la recherche d'opportunités pour améliorer continuellement vos compétences interpersonnelles.
- Vous possédez d'excellentes capacités de communication (écrite et orale) en français et en anglais (et en espagnol, un plus).
- Vous possédez des compétences avancées en informatique, en dactylographie et dans la suite MS Office.

**Les avantages Nuvei**
- Programmes de formation fréquents sur les nouveaux systèmes et plates-formes variées.
- Cours de yoga gratuits, implication communautaire et de nombreuses activités sociales.
- Possibilité d'avancement dans divers domaines.
- Environnement de travail moderne, dynamique et décontracté.

**Langue de travail**
- Le travail se fait 99% en anglais (parlé et écrit) l’équipe d

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