Corporate Communications Manager

3 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:50643**

The Corporate Communications Manager is calm when everything around them is roiling. When people are hurting, a system has failed, or public trust is at risk, the Manager can rapidly think through a sensible communications strategy, and lead the team that turns the elements of that strategy into quick, effective and consistent communications materials and messages. The Manager is confident, poised and comfortable briefing and providing communications advice to the City’s executive leaders and negotiating approaches to respond to rapidly-changing situations.

The Manager is familiar with working in a government environment and understands the legal and reputational obligations of governments to identify an emerging crisis, protect people and property, manage complex risks, restore public services and build corporate reputation. They lead the development of a crisis strategy, help City leaders manage through major crises, and work constructively and professionally with stakeholders and emergency service agencies, often operating at the highest levels of emergency/crisis of their respective organizations.

**What will you do?**
- Develop and implement corporate issues management approaches to address high reputational and relationship risk situations
- Develop and implement issues communications plans
- Review, update and maintain the Corporate Crisis Communications Management master plan
- Ensure effective and robust crisis communications tools and processes are in a constant state of readiness and that staff are well trained
- Prepare and support senior leadership in their response to corporate issues and crisis situations
- Provide leadership to the crisis communications response team when it is assembled during a crisis situation
- Assemble, develop, and lead ad hoc corporate issues communications management delivery teams in response to emergent but not crisis situations
- Accountable for respectful and productive relationships with the media
- Provide expertise on best practices and evolving media landscape
- Accountable for the delivery of the After hours Media Management program, media interview and spokesperson training
- Lead, establish and exemplify the desired corporate and department culture for the unit
- Responsible for leadership of permanent team and temporary resources during crisis activations
- Provide performance coaching, management, training and career development support

**Qualifications**:

- Knowledge, training and/or education in Communications, Marketing, Business, Journalism, or related discipline
- Incident Command System (ICS) minimum of ICS 200 before start date required, ICS 300 required within one year of hire
- Significant communications experience relating to issues and crisis management, including experience in a leadership role within a large, complex organization
- Significant experience leading an organization’s communications response during a crisis

**Skills required for success**:

- Ability to effectively interact, communicate, influence and collaborate with a variety of partners and stakeholders including executive and senior leadership, staff at all levels
- Demonstrated interpersonal skills, including the ability to confidently provide advice to executive leaders, while also leading and managing people effectively during emotional and stressful circumstances; demonstrated commitment to a respectful and inclusive style
- Ability to work with a high degree of independent judgment
- Results driven focus with experience in strategy development, accountability frameworks, and performance management systems
- Proven skills in leading and motivating teams with a track record of building healthy and positive workplace environments that strengthen organizational capacity
- Excellent negotiation, problem solving and conflict management skills
- Able to think strategically to address large, complex issues as they unfold
- Ability and aptitude in environmental scanning, political acumen and strong strategic sense in real-time problem solving to respond to media pressures and demands
- Advanced skills, knowledge and understanding of professional service delivery, government services, strategic thinking, systems thinking, change management, organizational development and project management
- Experience in crisis communications response, issues management, strategic consulting, and leadership
- Demonstrated skills in presenting information and options to elected officials, senior leaders, media, and the public
- Service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies

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