Group Tour Administrator

3 weeks ago

Thorold, Canada CAA Niagara Full time

Who are we?

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership, and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day

**COVID-19 VACCINATION EMPLOYMENT REQUIREMENT**:
As we play a strong role in our community and in keeping our employees, members, customers, and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19. Proof of vaccination is to be provided upon offer of employment.

Reporting to the Group Tours Manager, the Group Tours Administrator will be responsible for supporting the group tours team by assisting in the preparation of tours, working with the marketing department in promoting tours, and organizing tour evaluations. This role places an emphasis on ensuring the Group Tours department is organized, always looking for improvements, and discovering methods to further support our Tour Participants and Tour Planners.

Primary

**Responsibilities**:

- Contribute to the day-to-day operations of the Group Tours Department
- Provide excellent Member service
- Supporting the group’s tour team
- Assist with processing Group Tour sales
- Accurately processing payments for Group Tour sales
- Work with the marketing department to promote tours
- Maintain the Group Tours department mailing list
- Review website information for content accuracy
- Sustain group tour brochures at branches
- Proactively contact previous Group Tour participants who have expressed interest in other tours
- Act as a Journeys by CAA Niagara representative at local travel shows
- Ad-hoc duties as assigned

**Qualifications**:

- Strong computer literacy with proficient experience with Microsoft Office Suite
- Strong focus on providing Member-centric customer service
- Excellent interpersonal and communication skills
- Ability to work under pressure and adaptable to change
- Excellent attention to detail and proactive in situations
- Ability to work in a team environment

Education & Experience
- High School Diploma
- Minimum of 2 years of customer service experience
- TICO certification as an asset

CAA Niagara values diversity in our workforce, as well as in our members, suppliers, and others. We provide equal employment opportunity for all applicants and employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.

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