Care Coordinator

2 weeks ago

Thorold, Canada Lifemark Health Group Full time

**Thorold Physiotherapy is will be looking for a Part-Time (Potential to go Full-Time) Care Coordinator to join our collaborative team in Thorold, ON**

*The start date for this position will be some time in March or April*

**Are YOU**
- A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
- Willing to be the glue of a fast paced, dynamic health care team?
- A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence

Our **Care** Coordinators** are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organised operation of the clinic office.

**What you would do**:

- Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
- Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
- Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
- Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
- Collect payment at time of service and follow up on outstanding payments.
- Complete accurate clinic billing and follow up on accounts receivable as required.
- Produce accurate end of day reports.
- Other administrative tasks as assigned by the Clinic Director

**What you need**:

- Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
- Ability to exercise good judgement, resourceful, strong organisational skills
- Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
- Remain “cool, calm and collected” in high pressure situations
- Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
- Self-starter with an ability to work independently and collaboratively in a team environment
- Responsible for Booking and Billing for WSIB, MVA and Private Patients
- Previous experience in a medical office is considered an asset

**Terms : Part** **Time**

**pt Health I 25 Years of Exceptional Care I Great Place to Work Certified**
- Effective _**_November 1, 2021_**_ all Lifemark Health Group employees are required to be fully vaccinated against COVID-19 or to agree to undergo regular antigen testing when necessary. Full vaccination occurs 14 days following the second dose of a _**_Health Canada_**_ approved vaccine_

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