Service Support Specialist

1 week ago


Abbotsford, British Columbia, Canada Service Corporation International Full time

All current associates must apply through "My Career" on your Workday Homepage

Consider the possibilities of joining a Great Place to Work

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

Meets regularly with Funeral Director(s) to ensure customer needs are met

Frequently communicates with families to coordinate activities

Takes first calls and dispatches removal teams

Collects vital information, files death certificates and insurance claims

Schedules appointments for Funeral Directors

Designs and prints memorials; creates, scans, and corrects arrangement documents

Schedules services including coordinating with churches, cemeteries and staff

Assists with setting up funeral/visitation areas and take down

Assists during funeral services and events

May be required to ensure company vehicles are clean and fueled, prior to and after services

Adheres to all Company and Regulatory requirements

Performs other administrative duties for the location when time permits

MINIMUM Requirements

Driving License

  • Good driving record, a reliable vehicle and a valid driver's license

Experience

2 years of experience in a clerical or customer service capacity

Experience working in a customer-focused and fast-paced professional environment

Funeral industry experience preferred

Knowledge, Skills and Abilities

Strong knowledge of computers and modern software (excel and salesforce)

High level of compassion and integrity

Ability to multi task and set priorities

Ability to maintain confidentiality

Ability to work beyond standard business hours including weekends

Detail oriented

Professional team player

Pro-actively seeks out tasks

Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Mostly works indoors during all seasons and weather conditions

Limited amount of local and/or multiple location traveling required

Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Occasional periods of time standing, up to 3 hours per day

Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 20 pounds

Work Hours

  • Working beyond "standard" business hours as the need arises

Pay

  • $23 - $24.25/hr

Postal Code: V2S 1M1

Category (Portal Searching): Operations

Job Location: CA-BC - Abbotsford

Job Profile ID: F00349

Time Type: Full time

Location Name: Henderson's Fraser Valley Funeral Home

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