Service Support Specialist
1 week ago
All current associates must apply through "My Career" on your Workday Homepage
Consider the possibilities of joining a Great Place to Work
This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.
JOB RESPONSIBILITIES
Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits
MINIMUM Requirements
Driving License
- Good driving record, a reliable vehicle and a valid driver's license
Experience
2 years of experience in a clerical or customer service capacity
Experience working in a customer-focused and fast-paced professional environment
Funeral industry experience preferred
Knowledge, Skills and Abilities
Strong knowledge of computers and modern software (excel and salesforce)
High level of compassion and integrity
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Mostly works indoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional dress is required when in contact with families
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Occasional periods of time standing, up to 3 hours per day
Climbing stairs to access buildings
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds
Work Hours
- Working beyond "standard" business hours as the need arises
Pay
- $23 - $24.25/hr
Postal Code: V2S 1M1
Category (Portal Searching): Operations
Job Location: CA-BC - Abbotsford
Job Profile ID: F00349
Time Type: Full time
Location Name: Henderson's Fraser Valley Funeral Home
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