Service Desk Specialist

1 week ago


Quebec City, Canada Alphanet Full time

**Responsibilities**:

- Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
- Provide installation assistance for customer desktop/web-based software, including database setup.
- Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
- Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

**Qualifications**:

- Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
- At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
- Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)

1 Resource **- French and Canadian ** - Sucessfully Read, Write and Speak in both languages
- Ability to effectively prioritize and make decisions
- Needs to be comfortable with dealing with software and pick up concepts quickly.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $20.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Québec, QC: reliably commute or plan to relocate before starting work (preferred)



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