Clinical Specialist Cardiac Ultrasound

3 weeks ago

Quebec City, Canada Philips Full time

**Job Title**: Clinical Specialist Cardiac Ultrasound

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

We challenge you to join our Healthcare team as a full-time Clinical Application Specialist, Cardiovascular Ultrasound (Bilingual).

You will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. You are responsible for pre-sales support and customer education for our Ultrasound Products. This is a home-based position, within the province of Quebec. Base in the Atlantic Provinces or the Greater Ottawa Area will be considered. You will represent Philips Healthcare with our Hospital and Private Market Customers primarily in Quebec and Atlantic Provinces while providing assistance nationally.

**You are responsible for**

Be the Primary Liaison for Customers and Internal Team during Multiple Phases of the Sales and Implementation Processes.
- Pre-Sales Support: assist Account Team with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on the clinical and technical components of the value proposition.
- Confirm product or solution is ready for use and perform clinical configuration and set-up as required.

Own How the Customer Experiences Philips
- Demonstrate excellent communication skills and develop strong business relationships with customers to understand needs, business drivers, and develop training solutions that lead to a superb customer experience with the delivery of presales, installation, and post-installation support.
- Maximize the customer experience by presenting a coordinated and efficient One Philips approach with the Sales and Service Team.
- Facilitate the resolution of customer issues, leveraging the internal team and Philips support functions and follow the technical/clinical escalation and customer feedback processes.

Team within Philips
- Communicate and collaborate with internal partners to establish customer qualification for solution needs and drive value and resolution of customer and relevant clinical issues. Collaborate on furthering business priorities, new product introductions, and BIU related projects as required.
- Share knowledge, experiences, and best practices with internal colleagues.
- Assist as requested with the clinical and technical product input for an RFP, and configuration of quotation and order.

**You are a part of**

You will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. You are responsible for pre-sales support and customer education for our Ultrasound Products. This is a home-based position, within the province of Quebec, the Atlantic Provinces or the Greater Ottawa Area. You will represent Philips Healthcare with our Hospital and Private Market Customers primarily in Central and Eastern Canada while providing assistance nationally.

You would join the Clinical Applications department in Canada where a team of over 40 Clinical Specialists support several modalities. You will work alongside the larger Canadian Sales and Service teams for delivering a great customer experience.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Certification and registration in good standing with credentialing body as a Cardiac Sonographer in Canada (OTIMRO, Sonography Canada).
- Minimum of three (3) to five (5) years’ of experience in adult and/or pediatric Ultrasound / Echocardiography.
- Home base located in the province of Quebec is preferred. Base in the Atlantic provinces or the Greater Ottawa Area is considered.
- English and French fluency (written and spoken) is required.
- Knowledg

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