Customer Success Specialist

2 weeks ago


Quebec City, Canada Hitachi Energy Full time

**General Information**:
Hitachi Energy is looking for a customer success specialist to provide superior external customer service and coordinate with relevant resources to increase customer satisfaction.

**Responsabilities**:
- Single point of contact for customers “the voice of the customer” for all post-order transactions. Develop a knowledge of the customer; identify and predict customer needs.-
- Maintain a positive and high quality customer experience throughout the entire process (order to shipping).-
- Process orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.-
- Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system.-
- Input and track orders, change notices and cancellations. Respond to customer queries and product needs in a timely manner.-
- Proactively communicate order status update to customers.-
- Promptly identify and escalate customer issues for resolution.-
- Ensures the resolution of customer issues from start to finish by coordinating with Sales, Operations, Supply Chain Management, and other teams.-
- Collect and use multiple sources of data to create and analyze stats for KPI.**Qualifications**:
- College diploma and 2 to 5 years of experience in customer service roles.-
- Must be fluent in both French and English.-
- Good knowledge of MS Office.-
- High focus on customers and their needs.-
- Strong sense of urgency and prioritization.-
- Strong communication skills.-
- Structured and detail oriented.-
- Shows discretion and judgment.-
- Knowledge in logistics, a plus.**Only selected applicants will be contacted.**

**Basic Info**

**Location**
- Quebec, Quebec, Canada

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- Customer Service & Contact Center Operations

**Contract**
- Regular

**Publication date**
- 2024-02-08

**Reference number**
- R0043554

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