Tenant Support Representative

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Housing Services

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees.

**Temporary Duration**:
Approximate Duration: 12 months

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**JOB SUMMARY**:
Responsible for the provision of effective and timely tenant services including determining on-going eligibility for subsidy, annual and interim rent calculations, receiving and coordinating logistics for maintenance repairs, preparing invoices for payment, assisting and supporting tenants with rent and tenancy related questions, and completing tenancy administration for approximately 2,850 of the owned Niagara Regional Housing units while working within Yardi property management software.

**QUALIFICATIONS**

EDUCATION
- 2-year post-secondary diploma in Office Administration, Business or other related field

KNOWLEDGE/EXPERIENCE
- At least 1 year in customer service / property management field
- Rent Geared to Income (RGI) calculation experience
- At least 3 years in a maintenance related environment, property management or related field is preferred
- Course/certificate Rent-Geared-to-Income (RGI) training is preferred
- Knowledge of Yardi or other property management software is preferred
- Bookkeeping experience is preferred

SKILLS
- Microsoft Office capability, including MS Word, Excel
- Excellent organizational and phone skills
- Excellent verbal and written communication skills
- Excellent social skills and an ability to effectively manage and build relationships with difficult clients
- Ability to work in a fast-paced environment with shifting priorities and timelines
- Ability to work independently with mínimal supervision and in a team environment within tight deadlines
- Knowledge of various legislation, including Residential Tenancies Act, Building Code and Housing Services Act is preferred
- Bilingual English and French is considered an asset

SPECIAL CONDITIONS
- Must possess knowledge of various government and private pensions and benefits and other sources of income for tenants
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY
- Phone: 905-980-6000 or 1-800-263-7215
- Bell Relay: 1-800-855-0511
- In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 - Human Resources Department

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